This position reports to our Customer Service Manager
This position would be responsible for the following, but not limited to once these responsibilities are met.
- Receives customer information regarding item to be quoted by phone, fax and email.
- Writes quote replies and quote letters for Customer Service Manager’s review.
- Processes new customer paperwork, Writes new item number paperwork.
- Prepares and enters customer orders, Verifies customer orders by acknowledgement.
- Tracks and verifies customer pricing, Tracks and verifies customer order status.
- Handles customer service for invoices
- Filing: Invoices, quotes, purchase orders, acknowledgements and various correspondences.
- Scanning and/or Hyperlinking quotes to Quote Log.
- Writing quote replies and quote letters for Customer Service Manager’s review.
- Verifying customer orders by H&H acknowledgement.
- With the Supervisor’s approval, printing and mailing mass mailings for customers, providing price change notifications to customers, providing order status information to customers.
- Strong excel skills are a must.
- Additional Duties or change as the business needs.
To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
- Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Key to any position is the willingness to learn, help others and be flexible with duties in our ever changing environment. Additional duties, responsibilities and authority may be assigned to the employee by management.
Customer Service Representative Qualifications:
• High School Diploma or Equivalent
• Well-versed in Microsoft Excel
• Problem solving skills
• Strong written and verbal communication skills
• Teamwork oriented
• Leadership skills
