SAPA Transmission, a U.S. Department of Defense (DoD) contractor, is seeking a Mechanic to specialize in assembling, maintaining, and repairing tracked vehicle transmissions for the US Army. As a Field Service Representative (FSR), you will play a pivotal role in ensuring the quality, functionality, reliability, and performance of our transmissions. The (FSR) serves as the Subject Matter Expert (SME) at SAPA Transmission.
Responsibilities:
- Oversee the installation, maintenance, and repair of transmission systems, ensuring all activities comply with industry standards and company policies.
- Troubleshoot and resolve complex technical issues, ensuring timely and cost-effective solutions.
- Serve as the primary contact for clients, addressing and resolving inquiries, complaints, and concerns to ensure high levels of customer satisfaction.
- Track work through detailed logs and ensure timely issue escalation.
- Conduct thorough transmission repairs by disassembling units, replacing faulty components such as seals, bearings, gears, valves, and then reassembling to ensure optimal performance.
- Manage field service inventory to ensure adequate supplies and equipment are available.
- Provide on-call support for emergency repairs as needed.
- Proactively take on additional responsibilities like transmission assembly and equipment maintenance to ensure smooth operations.
Requirements:
- 5–10 years of experience as a mechanic or in a comparable role with similar responsibilities.
- High knowledge of machinery, hydraulic, electrical, and other systems.
- Proficient in utilizing hand tools (wrenches, screwdrivers, hammers), precision measuring instruments (calipers, micrometers), and diagnostic equipment (pressure sensors, multimeters, power supply units).
- Possesses a strong commitment to adhering to documented protocols and technical specifications (blueprints).
- Strong attention to detail with an aptitude for problem-solving and leadership.
- Availability to travel, sometimes with little notice.
- Proficient in using laptops for data entry, running diagnostic software, and accessing technical documents.
- Demonstrated ability to communicate effectively in English across all mediums (written, verbal, and electronic).
Benefits:
- Paid Holiday, Time Off (PTO), and sick time.
- Medical, Rx, dental, vision and life insurance benefits with minimal employee contribution.
- Short and long-term disability.
- 6% retirement plan contribution by SAPA Transmission (regardless of employee contribution to 401k plan)
