A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in two pages or less, please let us know how this role aligns with your career aspirations and skill set. Submit both a cover letter and resume as one file (because of system limitations).
Learner Engagement
- Evaluate and communicate the status of a subset of programming and data science courses within the Center for Academic Innovation's portfolio of Online Learning Experiences.
- Facilitate discussion forum activities and in-course learner communications across multiple MOOCs with global audiences.
- Administer assigned courses to ensure they are carefully scheduled and supported.
- Troubleshoot and triage bugs, technical problems, and suggestions from learners to determine complexity and priority of any bug or technical problem.
- Prepare and communicate timely and relevant status updates related to ongoing concerns to learners, team members, and other stakeholders.
- Facilitate and assist cross-functional teams designing new models and tools to create and enhance learning experiences across the CAI portfolio.
Course Management and Maintenance:
- Stay up to date on the status of a subset of programming and technical courses within the Center's portfolio of online learning experiences.
- Administer assigned courses to ensure appropriate support for learners and faculty.
- Identify the need for and lead the development, quality review, and implementation of course updates.
- Continuously maintain in-depth knowledge of rapidly-evolving key learning platforms (e.g. Coursera, Canvas, edX).
- Provide timely consultation, implementation, and course-building support across teams, throughout the entire lifecycle of a course.
- Collaborate with design teams in the creation of courses to ensure appropriate integration of the technical components and programming features.
Continuous Improvement:
- Solicit, support, and manage course iteration projects with faculty and design team members.
- Provide faculty partners with periodic updates on the performance of courses and learners.
- Respond to faculty partner inquiries about the status or performance of their courses.
- Collaborate with faculty partners to update courses and resolve issues on learning platforms.
- Guide faculty partners through the course iteration planning and implementation process.
- Support project transitions and handoffs by creating and disseminating debrief documentation.
- Prepare materials and resources aimed to foster productive online learner engagement (e.g., a discussion forum toolkit for course teams) at scale.
Operational Management, Leadership, and Supervision:
- Deliver timely and relevant status updates related to ongoing concerns related to course operations to learners, team members, and other stakeholders.
- Lead, refine and socialize team processes.
- Collaborate with external platform support teams to investigate and resolve learner and technical issues.
- Share insight from our learner engagement and support models with the global online learning professional community through documentation and conference presentations.
- Share insights with cross-functional team members with regard to building and improving learning experiences and workflow processes.
- Manage and supervise part-time staff in courses and/or student fellows.
- Manage and supervise Course Operations Specialist team members, as assigned.
- Support recruitment, hiring, and onboarding of new staff members within the Course Operations team.
- Bachelor's degree in Computer Science, Data Science, Information Systems, or equivalent education.
- 3+ years of experience using Python programming in an educational setting or equivalent combination of experience in computer science, educational technology, and instructional design.
- 2+ years of project and personnel management experience.
- Ability to write, troubleshoot, and implement code in Python.
- Familiarity with the Jupyter notebook development environment, Docker containers and Docker images.
- Pedagogical knowledge of online and hybrid instruction.
- Experience implementing and managing programming courses in Learning Management Systems (LMS) such as Coursera, Canvas, edX or other educational platforms.
- Demonstrated organizational, interpersonal, oral, and written communication skills.
- Ability to manage workload and competing priorities.
- Ability to work well in a highly collaborative environment.
- Strong ability to problem solve, work as part of a team and act independently when applicable.
- Demonstrated experience with work productivity tools (e.g., Google G Suite, Microsoft Office, etc.) and project management tools (e.g., Teamwork, Zendesk, and Asana).
Additional Information
Please Note: This is a 5 year term limited position with the possibility of renewal depending on funding.
Candidates must have legal authorization to work in the United States.
The mode of work for this position is Hybrid with a minimum of 4 days in the office per week, Monday through Thursday, with an option of remote work on Fridays. On occasion, you may be required and must be available to work onsite on Fridays if necessitated by our center's policy and domain leadership or by your job requirements. The salary for this position will be based upon the selected candidate's education and experience.
Salary Information
The general salary range for this position is $85,000 - $90,000. Candidates can expect to be paid a competitive
