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Technical Helpdesk Representative
Job Code Number
360202486
Job Description
Technical Helpdesk Representative
Warren, MI
Able to work first and second shift as well as occasional Saturday hours
Duties:
- Problem recognition
- Research
- Isolation
- Resolution
- Developing follow-up steps in support of IT systems that support vehicle programing.
- Resolve less complex problems immediately, while more complex problems are escalated for resolution.
Must possess the following essential skills:
- Professional work history or training with a focus on IT or automotive systems
- Customer contact experience
- Self-motivated with a proactive approach to meeting and exceeding customer expectations.
- Computer hardware and software experience
- Knowledge of LAN/WAN IT infrastructure
- Ability to diagnose and repair PC hardware/ networking components
- Substantial problem-solving abilities
- Ability to work and thrive in a team environment
- Maintain a professional image at all times
- Exceptional communications and organizational Skills
- Dedication to excellent attendance
