Onsite Licensed Agent
ID
2025-44719
Category
Customer Service/Support
Location : Address
13700 Oakland Avenue
Posting Location : City
Highland Park
Posting Location : State/Province
MI
Posting Location : Country
US
Location : Postal Code
48203
Position Type
Full-Time
Remote
No
Overview
Licensed Insurance Agent - Customer Service - Property and Casualty or Personal Lines
Qualfon is hiring Licensed Property and Casualty or Personal Lines Insurance Customer Service Representatives to field inbound communication from our client's members. The focus of this position is to provide outstanding support to existing members; this is not a sales-based role and there is no cold calling.
Hourly pay rate - $23.50
Company Culture:
Our mission is to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients. We foster a culture built on collaboration, integrity, and an employee-first mindset. We believe in continuous improvement and provide opportunities for employees to develop their skills, advance their careers, and contribute meaningfully to our mission. At Qualfon, every voice is valued, and teamwork is the foundation of our success. Big dreams are achieved through small actions, and our mission fuels every choice we make so we can give back to the communities where we live and work.
Responsibilities
What you will be doing:
* Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.
* Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations.
* Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies.
* Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information.
* Maintain required certifications and actively pursuing opportunities to grow product knowledge and sales capabilities.
* Meet performance metrics related to service quality, responsiveness, and member satisfaction
Qualifications
What Skills & Qualifications are needed:
* High School diploma or GED required; some college degree preferred.
* At least 6 months of customer service experience required (healthcare, retail, hospitality, food and service industry); some contact center experience is a plus.
* Strong written and verbal communication skills with a professional and empathetic tone.
* Ability to multitask across multiple applications while maintaining focus and accuracy.
* Must have an Active Property & Casualty license or, in cases of pre-licensing, must have earned a license within XX days of hire and must be able to obtain a non-resident license in all 50 states (location-dependent for resident license).
* Typing speed of 25 WPM with 90% accuracy.
* Solid understanding of insurance compliance and regulatory standards.
* Strong research and internet skills; quick learner across various subjects and systems.
* Basic technical troubleshooting skills and comfort with digital tools.
* Veterans and their family members are encouraged to apply.
Pay Range
Starting from USD $23.50/Hr.
