Working/Functional Title
Case Manager for Care and Intervention
Position Summary
Supports, plans, and manages cases of students who are of concern. Provides guidance to other university officials and to students in order to promote health, safety, and well-being of the university community. Responsible for intervention with those community members who may pose a threat to themselves and/or others. Primary function is to manage a case from intake to closure, and to support the work of the Care and Intervention Team.
CHARACTERISTIC DUTIES – RESPONSIBILITIES
- Develops, promotes, implements, and evaluates programs and workshops for graduate students, undergraduate students, and employees.
- Develops resource and training materials.
- Interviews, facilitates hearings, and committee meetings in order to inform, solve problems and carry out functional tasks.
- Serves on committee(s) at the University, local, regional, and national level.
- Provide outreach to graduate students, undergraduate students, and employees referred to the Care and Intervention Team.
- Provide intake appointments to conduct a holistic assessment of needs.
- Provide follow-up appointments as appropriate to coordinate action plan, referrals, and support.
- Connect graduate and undergraduate students with the appropriate resources on and off-campus.
- Communicate and collaborate with appropriate staff, resources, and the Care and Intervention Team.
- Document case notes in electronic record-keeping system.
- Track cases and informs supervisor of current cases.
Care and Intervention Team Responsibilities
- Attends and participates in Care and Intervention Team meetings by having case notes prepared, reviewing new referrals, and contributing to the discussion.
- Makes referrals to the Care and Intervention Team as appropriate for graduate students, undergraduate students, and employees working directly with case management.
- Supports the Care and Intervention Team by providing interventions to graduate students, undergraduate students, and employees
- Serves as a backup to the case manager supervisor on the Care and Intervention Team as needed.
Outreach and Awareness Responsibilities
- Creates marketing, awareness, and education campaigns to promote case management services.
- Develops and delivers educational presentations tailored to meet the needs of the audience.
- Coordinate with various campus offices to ensure coherent integration of messaging.
Departmental Responsibilities
- Complete special projects or other duties as assigned by supervisor.
- Assist in compiling end-of-semester and end-of-year reports.
- Assist in developing and implementing strategic plan(s).
- Participates in assessment efforts related to case management effectiveness.
- Participates in other committees as assigned.
COMMUNICATIONS – INTERPERSONAL RELATIONSHIPS
Interacts with:
- Supervisor/Director - in order to exchange information, seek alternatives and provide requested work.
- Students/Student Organizations - in order to advise, train, intervene, consult and supervise.
- Co-workers/Staff - in order to exchange information and coordinate activities.
- University Departments - in order to coordinate programs and services and interpret policies and procedures.
- Colleges/Universities/Local and National Agencies/Professionals - in order to provide resources, consultation and referral.
- Committee/Board Members - in order to exchange information and conduct proceedings.
- Faculty/Administrators/Health and Law Professionals - in order to provide information and consultation.
- Students/Parents/Public - in order to provide information and consultation.
RESPONSIBILITY FOR THE WORK OF OTHERS
- May provide first level supervision over student employees.
RESPONSIBILITY FOR THE HEALTH-SAFETY OF OTHERS
- This position has significant responsibility for the health and safety of others. Responsibilities include ensuring that proper policies and procedures are developed and maintained for student health and safety.
IMPACT ON PROGRAMS – SERVICES – OPERATIONS
- Improper handling of responsibilities may result in substantial health and financial liability as well as negative impact on programs, services, and image of the University. Well-developed strategies and programs will affect academic achievement of students and retention.
WORK ENVIRONMENT
Standard office environment. The job requires very little physical effort.
All positions in SLE are designated as critical status. In the event of a university closure, modification, or suspension of operations due to snow or other emergency condition, persons in this position are expected to make all reasonable attempts to report to work as scheduled for the duration of the closure/suspension. If a person has an approved remote work agreement to work a portion of their normally scheduled work hours remotely, they may be called upon to work on-site to serve the MSU community.
Minimum Requirements
Knowledge equivalent to that which normally would be acquired by completing one or two years of post-bachelor degree work such as a Masters in Student Affairs Administration, Developmental Psychology, Educational Psychology or Counselor Education; five to eight years of related and progressively more responsible or expansive work experience in developing and implementing programs, policies and procedures and supervising and coordinating staff; or an equivalent combination of education and experience.
Desired Qualifications
- Previous case management experience.
- Working knowledge of electronic record-keeping systems (Advocate or other case management software).
- Experience navigating a complex system of multiple offices/partners.
- Experience supporting students and families in crisis.
- Experience utilizing trauma-informed models of care.
- Experience working with graduate students.
- Strong administrative skills.
- Strong oral and written communication skills.
- Training in Mental Health First Aid, continuation of care, suicide prevention, substance abuse, violence risk assessment, de-escalation, restorative justice, and/or active listening.
- Case Manager Knowledge/Skills/Abilities
- Ability to work with individuals with varied backgrounds and experiences.
- Able to listen to and process different perspectives from one's own.
- Ability to collaborate and build relationships with varied individuals and populations.
- Ability to manage and de-escalate crisis situations.
- Commitment to student support, threat management, and early intervention efforts.
- Ability to solve problems effectively and creatively.
- Strong conflict resolution skills.
- Strong communication and interpersonal skills.
- Ability to work independently and make decisions.
- Commitment to working effectively with varied student and employee populations.
- Ability to multitask, organize and prioritize multiple, competing tasks.
- Proactive in taking initiative and managing work autonomously and in partnership with others.
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Material
