New Position: This position is open due to an existing vacancy to support our evolving business needs.
We're looking for a customer-facing leader with a consultancy background to manage our Premier Support and Customer Audit Teams. This role is ideal for someone who understands audit and compliance from a business perspective, can build strong client relationships, and knows how to translate security and compliance requirements into clear, actionable guidance for customers.
About the Role
Lead and develop the Premier Support and Customer Audit teams, creating a collaborative and customer-focused culture
Act as a trusted advisor to customers on security, compliance, and audit matters-you'll be the face of our Customer Trust organization
Manage customer audit responses, support engagements, and escalations, ensuring timely and high-quality delivery
Support customer meetings, audit calls, and presentations, explaining our security and compliance posture in business terms
Work with cross-functional teams (Product, Sales, Legal, Risk) to resolve customer concerns and improve our processes
Build and maintain standardized responses, templates, and knowledge resources to improve efficiency
Identify opportunities to streamline processes and improve the customer experience
Monitor customer feedback and program metrics to drive continuous improvement
Develop team members and build succession capability within the organization
About You
You're a strong fit if you have:
5-7+ years of experience in consulting (Big 4, mid-tier firm, or similar), with exposure to Cybersecurity, IT audit, GRC, or compliance advisory
Strong understanding of audit processes and common frameworks (SOC 2, ISO 27001, NIST) from a business or advisory perspective-you don't need to be a technical auditor
Proven ability to build relationships and communicate effectively with customers at all levels
Experience leading or developing teams in a customer-facing environment
Excellent verbal and written communication skills, with the ability to simplify complex topics
Comfortable managing multiple priorities and working across functions
Relevant certifications (CISA, CISM, CISSP, or similar) are a plus but not required
Willingness to travel occasionally for customer meetings
#LI-LB1
What's in it For You?
Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.
In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life... For full info follow application link.
As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
