Volunteers of America National Services (VOANS) Healthcare is seeking a Regional Quality Manager (RQM) to lead and advance quality improvement efforts across an assigned region. This role is critical in ensuring consistent, high-quality, and compliant care by supporting operational leaders and connecting them with corporate quality, compliance, and clinical expertise. This position supports the following facilities: Senior Community Care Michigan and provides IPC support for all sites.\n \nAbout the Job: The Regional Quality Manager (RQM) is responsible for leading the implementation of the VOANS Healthcare quality improvement framework within an assigned region and focus areas. Serving as the primary liaison between building-level operational leadership and the full resources of the corporate Quality, Compliance, and Clinical Support teams, the RQM ensures that programs and facilities have coordinated, effective access to the expertise, tools, and processes required to improve performance and meet regulatory and organizational expectations.\n \nRegional Quality Manager- Michigan \n \nSchedule: M-F 8:00 AM-5:00 PM (3 days onsite, 2 days work from home) \n \nSalary: $76,000-$86,000 (Based on Experience) \n \nTravel: Regional Travel Required & Site Visits (Candidate must be local to MI with ability to fulfill on-site expectations)\n \nEssentials:\n \nQuality Improvement Leadership & Building-Level QAPI Support\n \n* Lead and support the quality improvement process at each assigned program or facility, ensuring alignment with QAPI and VOANS Healthcare standards.\n \n* Facilitate building-level quality or QAPI meetings with operational leadership and interdisciplinary teams.\n \n* Help identify priority performance issues and develop structured performance improvement plans (PIPs) that address root causes.\n \n* Ensure PIPs include clear metrics, interventions, monitoring strategies, and defined success criteria.\n \n* Monitor PIP progress, barriers, and sustained outcomes, providing coaching and support to leaders throughout the improvement cycle.\n \n* Promote integration of quality improvement into daily workflows, decision-making, and leadership practices.\n \nQuality Data Analysis & Performance Monitoring\n \n* Analyze building-level quality data (e.g., audit results, survey outcomes, incident trends, PCC data, quality measures, BI dashboards).\n \n* Identify patterns, performance gaps, emerging risks, and opportunities for improvement.\n \n* Develop and distribute data summaries, quality scorecards, and trend reports for local and regional leaders.\n \n* Support operational leaders in understanding and using data to drive performance improvement.\n \n* Collaborate with BI/PBI analysts to ensure dashboards and reports meet operational and quality oversight needs.\n \nIncident Management & Follow-Through\n \n* Lead the building-level incident management process, ensuring timely follow-up, accurate documentation, meaningful RCAs, and strong communication.\n \n* Ensure Quality Managers and operational leaders understand the regulatory significance of incidents (with support from the Regulatory Specialist).\n \n* Facilitate or guide root cause analyses (RCAs) when incidents have safety, compliance, or regulatory implications.\n \n* Ensure corrective actions are defined, assigned, implemented, and monitored to completion.\n \n* Identify trends from incidents and collaborate with leadership to mitigate systemic contributors.\n \nCorrective Action Plan (CAP) & PIP Coordination\n \n* Serve as the primary facilitator for corrective actions arising from audits, incidents, survey findings, and performance deficits.\n \n* Collaborate closely with building-level operational leadership to ensure corrective actions are:\n \n \n * Specific \n * Measurable \n * Addressing root causes \n * Feasible and realistic \n * Monitored over time \n* Track CAP/PIP implementation, verify completion, and assess sustained effectiveness (via data, observation, or follow-up review).\n \n* Ensure transparent, consistent communication between operations and corporate quality leadership regarding progress and barriers.\n \nKey Liaison Between Building Operations & Performance Excellence Resources\n \n* Act as the primary connector between building-level operational leaders and the broader VOANS Performance Excellence infrastructure, including:\n \n \n * Regulatory Specialist \n * Clinical Specialist \n * Quality Director \n * Internal auditors \n * Compliance leadership \n * PCC/clinical documentation support \n* Ensure operational leaders know what resources exist, when to access them, and how to integrate them into action plans or improvement efforts.\n \n* Bring forward issues requiring regulatory interpretation, clinical consultation, or higher-level support.\n \n* Ensure the full capabilities of the Performance Excellence Team are deployed effectively within the region.\n \nCollaboration with the Clinical Specialist\n \n* Partner closely with the Clinical Specialist to support:\n \n \n * Clinical RCA components \n * Review of clinical practices/competencies \n * Clinical documentation quality \n * Infection prevention monitoring \n * Support for clinical components of PIPs or corrective actions \n* Work jointly to ensure alignment between quality goals and clinical best practices.\n \n* Coordinate site visits, educational efforts, and clinical focus reviews in collaboration with the Clinical Specialist.\n \n* Ensure operational leaders receive consistent, aligned messaging from the quality and clinical teams.\n \nCollaboration with the Regulatory Specialist & Internal Audit Team\n \n* Collaborate with the Regulatory Specialist to ensure regulatory interpretation of identified issues is accurate and integrated into improvement planning.\n \n* Coordinate with internal auditors on audit findings, follow-up needs, and clarification requests.\n \n* Convert regulatory and audit feedback into actionable steps for operational teams.\n \n* Ensure regional awareness of recurrent themes from internal audits and regulatory reviews.\n \nSurvey Support & Post-Survey Execution\n \n* Participate in preliminary survey exit reviews and help operational teams determine immediate action steps.\n \n* Lead building-level processes for post-survey review, corrective action planning, and tracking of sustained changes.\n \n* Ensure operational leaders understand the quality and system-level implications of survey findings.\n \n* Communicate progress and barriers to corporate quality leadership and the Regional VP.\n \nEducation, Coaching & Capacity-Building\n \n* Provide coaching and training to EDs, DONs/Clinical Directors, department managers, and front-line staff on:\n \n \n * Quality improvement processes \n * RCA and documentation expectations \n * Effective m To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjgyNTU5LjEyMjQ4QHZvYW5zY29tcC5hcGxpdHJhay5jb20
