Responsible for providing administrative and technical support to the system access process. * Complete templates and forms required to request system access. * Support divisional projects to include preparing materials, collecting data, performing analysis, conferring with stakeholders, tracking progress, and disseminating results. * Research problems in assigned area, evaluate possible corrective actions, and recommend a solution for implementation. * Compile and analyze data to produce routine and non-routine reports, presentations, letters, communications, and graphics, including training trackers and workbooks. * Provide technical support to internal and external stakeholders by answering questions, supplying information, training, and other technical support. QUALIFICATIONS * High school diploma or GED is required. * One (1) year of related experience is required. * Knowledge of BCBSM Service Operations software, applications, and systems preferred. * Proficient interpersonal skills including the ability to interact with internal and external customers and all levels of the organization. * Strong attention to detail. * Ability to create and manage databases. * Proficient organization skills with the ability to handle multiple project and timelines. * Ability to make decisions within scope of responsibility where operational guidelines or procedures are non-existent. * Proficient in Microsoft Office Suites. Departmental Preferences * Identity & Access Management (IAM) knowledge - understanding of role-based access, minimum necessary access. * Process-oriented mindset - experience creating, documenting, and continuously improving SOPs, workflows, and audit trails * Ethical judgment & trustworthiness - willingness to enforce security policies, push back on risky requests, and protect sensitive data. * Technical literacy - comfortable with ticketing/workflow tools (e.g., Cherwell, Blue Access), data-analysis tools (Excel, Visio,)
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