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Onboarding and Implementation Specialist
Job Code Number
354698889
Job Description
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at www.v2soft.com to know more .
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at www.v2soft.com to know more .
Key Responsibilities:
- Manage multiple onboarding projects simultaneously
- Follow established success procedures, protocols, and business processes
- Coordinate and collect all required information for a smooth onboarding experience
- Partner with Sales to obtain dealer implementation details (contacts, direct dial numbers, scheduling needs, expectations)
- Oversee contracts as they progress through the implementation phase
- Work with Implementation and QA teams to ensure accurate and timely delivery
- Schedule and lead dealership launch calls, including Performance Managers and Sales Executives
- Set clear delivery timeline expectations and communicate proactively
- Obtain necessary collateral and documentation to support implementation
- Vet all deliverables prior to launch
- Monitor delivery progress and follow up as needed
- Prepare accurate support tickets and follow through to resolution
- Serve as a liaison between enablement teams and dealerships
- Conduct professional, engaging communication via phone and email
- Meet onboarding and implementation timing SLAs
Qualifications:
- Automotive industry experience is required
- Strong organizational skills with the ability to manage multiple priorities
- Excellent verbal and written communication skills
- Detail - oriented, proactive, and comfortable working in a fast - paced environment
- Ability to build rapport and maintain professional relationships
- Tech - savvy and eager to learn new systems and processes
- Prior experience in customer service, project coordination, or dealership operations is a plus but not required
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.
