- Provide excellent customer service to internal and external customers
- Have the ability to coordinate the activities of all staff and all shifts in order to assure accurate and timely workflow in the absences of supervision
- Work with a high level of independence and excellence
- Order, result and scan faxed/mailed laboratory results from external laboratories into LIS and MiChart systems.
- Problem solve issues related to submitted external results interfacing with external laboratories and end-user clinic staff
- Follow standardized order entry, resulting, verification and scanning process to ensure accuracy and effective flow of work.
- Identify, report and correct problems
- Ensure staff is prioritizing appropriately
- Interact professionally with customers and coworkers
- Maintain productive flow of work in order to meet service expectations
- Flexibility to cover heavy workloads and departmental scheduling needs
- Maintain quality control as required by departmental leadership
- Comply with all safety procedures/instructions and observe safe work practices. Serve as a role model.
- Use effective communication including written, verbal, and information technology skills. Work effectively with staff to accomplish goals
In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.
- High School Diploma
- Keyboarding skills required.
- Demonstrate the ability to work in an independent environment.
- Ability to complete all training and testing.
- Familiarity with laboratory testing and medical terminology is desirable.
- Familiarity with LIS systems and MiChart.
- Bachelor?s degree in the natural or physical sciences and/or laboratory experience
This full time, 40 hour position is on the day shift, M-F.
This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal employment opportunity employer.
