Job Description MedCerts is a national online career training school pioneering the way students learn and employers hire. Focused on direct-to-consumer MedCerts - a Stride company - is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of Allied Healthcare and IT, it serves individuals from all backgrounds, including the military and their families, career changers and the under- and unemployed. MedCerts delivers certification and career training through HD-quality video-based instruction, virtual simulations, games and animations, and on-the-job training through Experiential Learning solutions. Since 2009, the company has developed over 50 career programs, trained and up-skilled more than 95,000 individuals across the country and partnered with over 500 American job centers and more than 1,000 healthcare organizations to build talent pipelines. In 2020, MedCerts was acquired by Stride, Inc. Stride has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs directly to students, schools, the military, and enterprises in primary, secondary, and post-secondary settings. Innovative learning technologies are leveraged, and programs are developed with purpose - utilizing a custom assortment of the "12 Elements of Learning" as defined by the Product Development Team. The overall responsibility of an Associate Education Consultant with MedCerts is to recruit prospective students to enroll in the right MedCerts program. Customer service and professionalism throughout the process is a must and will be monitored by leadership. We are looking for someone that wants to work alongside amazing people while creating great products and experiences that make a difference in lives of thousands of adult-learners each year. MedCerts promotes a culture of accountability, integrity, and collaboration where our team members have an opportunity to develop and grow professionally. ESSENTIAL FUNCTIONS * Meet and exceed monthly, quarterly, and annual recruitment goals. * Provide excellent customer service to all current and potential students. * Obtain expert product knowledge in all MedCerts educational courses and programs. * Responsible for three or more hours of student talk time per day. * When three or more hours of student talk time per day is not met, Educational Consultants are responsible for making 75+ outbound calls per day GENERAL DUTIES AND RESPONSIBILITIES * Continually prospect new students using MedCerts' ISDC dialing system, text messaging and email. * Follow up with prospective students for training application and approval forms. * Develop and maintain referral partnerships with current and former students. One enrollment per month from a referral source. * Provide prompt follow-up on all incoming leads. Within business hours the expectation is 5 minutes or less. * Responsible for understanding and discussing how the student will pay for our program. Ex: MyCAA, WIOA and or Self-Pay * Utilize Salesforce to manage a successful pipeline of prospective students. * Maintain complete Salesforce records. Add notes for every interaction with our students and properly status students within the sales cycle. REQUIRED QUALIFICATIONS * Experience with Microsoft Office software (Word, Outlook, Excel, PowerPoint) * Professional communication skills. * At least 2 years of experience in sales or admissions is required. * BA/BS degree or equivalent experience * Inside Phone Sales Experience- Minimum 2 years High Volume * Experience with CRM software required (Salesforce preferred) * Proficient in technology applications used within the organization including but not limited to Microsoft Suite, Salesforce, Google Suite, Internet & Search Work Schedule Requirements (Non-Negotiable Coverage Window) This role requires consistent coverage during the following hours: * 12:00 PM to 9:00 PM Pacific Time (PT) We welcome applicants located in any U.S. time zone. For reference, this coverage window equates to: * 3:00 PM to 12:00 AM Eastern Time (ET) * 2:00 PM to 11:00 PM Central Time (CT) * 1:00 PM to 10:00 PM Mountain Time (MT) Employees must be able to work the full coverage window listed above in their respective time zone. COMPENSATION & BENEFITS: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Compensation will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range. We anticipate the hourly range to be $18 per hour plus uncapped commission.This hourly is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting [email protected]. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
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