JOB SUMMARY: The Student Success Coordinator is responsible for organizing and overseeing student success initiatives in various programs aimed at fostering student achievement. This role involves coordinating initiatives in collaboration with many offices on campus to enhance student retention, create a supportive, student-centered environment, and support strategic initiatives related to becoming a fully student-ready university. . The Student Success Coordinator will serve as a liaison among students, faculty, and student support services to ensure alignment with Saginaw Valley State University’s six dimensions of student success—Academic Progress/Graduation; Engagement and Belonging; Career Preparation; Student Satisfaction/Wellbeing; Academic Optimism; Self-Efficacy; Personal Goal Attainment; and Cross-Cultural Competency—while addressing students’ academic needs and supporting the university’s student-ready initiatives.
The position is currently grant-funded through 2/29/2028. This grant is funded by MiLEAP GoBig grant.
ESSENTIAL DUTIES & RESPONSIBILITIES:
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Work closely with the executive director, student success programs, and academic leadership to ensure alignment of student support services to achieve SVSU's enrollment goals.
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Engage in targeted student success initiatives that strengthen retention, graduation, and engagement, and develop initiatives that promote belonging, academic optimism, and self-efficacy. These initiatives include but are not limited to: TRIO, Rural Pathways, College Transitions 100, GEAR UP, and KCP-4S.
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Collaborate with campus partners to ensure seamless student support services, serve as a liaison between students, faculty, families, and communicate regularly about available resources and programs.
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Meet with students regularly—both in person and virtually—to assess academic progress, provide course-selection guidance, and address challenges. Monitor their academic performance, retention, and engagement in activities. (advising)
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Manage the early alert system to identify at-risk students, provide timely interventions, and coordinate follow-up actions with faculty, staff, and student support services.
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Collect, maintain, and analyze student success data and provide recommendations to improve programs and services. These systems include but are not limited to SCRIBE, BLUMEN, Workday, and Colleague- platform (technology versed)
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Maintain program records and web content, manage online forms and appointments, track inquiries in an electronic system, communicate with students, and handle confidential information in accordance with policies. Knowledge of regulations; ability to handle confidential information and clearly communicate related policies as needed.
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Participate in the development and implementation of multi-faceted, outreach-related events and activities.
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Assist in executing programming that allows for the implementation of SVSU’s six dimensions of student success.
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Recommend innovative strategies that support student retention and persistence.
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Perform other duties as assigned.
SUPERVISION RECEIVED:
General supervision is received from the Executive Director of Student Success.
SUPERVISION EXERCISED:
Functional supervision is exercised over the student success initiative staff and staff in the Office of Student Success.
MINIMUM QUALIFICATIONS:
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Bachelor's degree
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Three (3) years of experience in higher education, student success program, or a related field, such as counseling, social work, education, administration, or a related field.
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Strong verbal and written communication skills, including excellent phone etiquette and customer service abilities.
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Highly organized, self-motivated, and capable of managing multiple tasks simultaneously while maintaining attention to detail.
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Demonstrates strong professional integrity, critical thinking, sound judgment, and effective problem-solving skills.
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Proficient in Microsoft Office Suite with the ability to quickly learn new software and systems.
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Experience and ability to positively interact with all members of the campus community.
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Ability to perform the essential duties of the position with or without accommodations.
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Strong leadership skills in conflict resolution, team building, and advocacy
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Ability to effectively work and communicate with diverse student populations, faculty, and staff, as well as external personnel.
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Demonstrate strong interpersonal, organizational, and management skills to promote a sense of community amongst students.
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Proficient in Microsoft Office Suite and ability to learn new software quickly.
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Experience and ability to positively interact with all members of the campus community
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Ability to perform the essential duties of the position with or without accommodations.
PREFERRED QUALIFICATIONS:
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Five (5) years of experience in higher education, or student success programs such as TRIO, Rural Pathways, College Transitions 100, GEAR UP, and KCP-4S, or similar projects for educationally at-risk students or related experience.
WORKING CONDITIONS:
The above reflects the general details considered necessary to describe the essential functions of the job. It shall not be construed as an exhaustive statement of duties, responsibilities, or requirements that may be inherent in the job. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.
