Position Summary:
The Global Communications Manager defines and delivers a world-class, integrated communications strategy that aligns all regions and platforms with clear, compelling messaging. The role combines strategic vision with strong execution, ensuring that communication plans translate into meaningful impact. The Global Communications Manager strengthens both internal and external communications to build brand reputation, engage employees, and reinforce stakeholder trust, while confidently guiding global campaigns, media relations, and crisis communications. This role requires a unique blend of strategic leadership and hands-on execution, combining vision with the ability to deliver tangible outcomes in a fast-paced, global environment.
Essential Job Functions include, but are not limited to, the following:
Strategic Leadership
- Define the company's communications vision and annual priorities aligned with corporate strategy, brand, and culture.
- Partner with executive leadership to shape and deliver strategic corporate messaging.
- Consult on and communicate key culture initiatives, including sustainability, DEI&B, and community engagement.
Content & Messaging
- Develop and manage global content strategies, including frameworks, calendars, and toolkits.
- Create internal communication programs that build culture and brand from the inside out.
- Support change management initiatives with clear, timely communication.
- Managing global campaigns with cultural awareness and precision.
Global Alignment & Media Relations
- Advise global locations on aligning local communications with corporate strategy while adapting for cultural relevance.
- Drive the external communications to strengthen brand reputation and build stakeholder trust through strong media relationship and managing press engagement.
- Leading internal communications to engage employees and foster alignment.
Measurement & Continuous Improvement
- Benchmark industry trends and implement best practices for audience engagement.
- Lead communications audits and data analysis to evaluate effectiveness and define improvements.
- Manage global metrics to measure impact and ROI.
Channel Management
- Oversee internal communication platforms (intranet, social media, displays) and collaborate with marketing on external channels.
- Optimize global communication systems for efficiency, cost-effectiveness, and engagement.
Department Leadership
- Manage team performance, development, and succession planning.
- Oversee department budget and resource allocation.
- Drive recruitment marketing strategy aligned with corporate brand.
Leadership capabilities:
- Vision: Envisions a desired future and generates excitement by conveying a compelling, shared vision
- Development: Fosters a development culture by encouraging all team members to embrace a growth mindset and taking actions daily to develop themselves and those around them
- Communication:
- Strong persuasive verbal, visual and written communications skills, including content creation and editing capabilities and knowledge of AP style guidelines.
- Effective at pitching innovative concepts and bringing along stakeholders.
- Audience-focused mentality to optimize communication channels to best suit audience needs.
- Project and Stakeholder Management
- Trust: Influences others by building credibility and positive relationships rather than relying on authority to generate momentum around Shape priorities
- Problem Solving: Continuous improvement and the use of proven, problem-solving methodology: Creative, critical thinker and problem solver; Demonstrated ability to simplify and clarify complex concepts.
Foundational capabilities
- Relationship building and inclusion (Interpersonal savvy) : Relates comfortably with people across levels, functions, cultures, geographies, ages, genders, class, backgrounds, disabilities, ethnicities. Builds rapport in an open, friendly, and accepting way, even when facing difficult or tense situations. Identifies interpersonal and group dynamics and reacts effectively. Actively work toward reducing bias in decision making and support equitable treatment and opportunity for all.
- Influencing: Gain buy-in and garner support for ideas, decisions, proposals, and solutions by building credibility, with or without formal authority. Manages up, down, and across effectively by anticipating and responding proactively to stakeholder reactions. Mobilizes others to take action to advance work objectives and positive impact : Demonstrated ability to influence and mobilize stakeholders towards a common vision.
- Customer focus: Demonstrate the capacity to anticipate, identify and understand the wants and needs of customers and give priority to satisfying and exceeding them, by being a business partner. Effectively manage customer expectations, enable the development and delivery of quality services and products, and place emphasis on building customer loyalty by continually enhancing the customer experience.
Technical competencies
- Proficient in the use of various web-based/digital platforms/software (Adobe Creative Suite, CMS, etc.) , graphic design and Microsoft Office applications.High attention to detail and high quality standards
- Strategy. Envision a desired future, inspirationally paint a picture of who we are and where we want to be, and unleash the energy to get there. Establish a systemic course of action to maximize value by setting and reinforcing priorities, goals, timetables and measures to deliver sustainable competitive advantage..
- Project Management and event planning: Develop and execute work plans and timelines using methods and/or software to drive effective and timely completion of project milestones and deliverables in accordance with requirements and goals.
- Social media management: Follow brand voice, standards and guidance from the headquartered corp. comm and marketing teams to set a localized social media strategy in regards to selecting the appropriate channels and regularly curating, publishing and evaluating content.
