Property Description Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island! Overview Lead the Adventure as a Bike Shop Manager! Are you ready to steer your career to new heights? Join us as a Bike Shop Manager and oversee the ultimate hub for adventure seekers! In this role, you'll take charge of daily operations, including inventory management, store organization, and staff leadership. As a mentor and guide, you'll train your team to deliver exceptional customer service, promote bike rentals, and create unforgettable guest experiences. This is your chance to combine your passion for biking with your management expertise in a high-energy, fast-paced environment. We're looking for a hands-on leader who thrives on exceeding expectations, solving challenges, and maintaining a pristine and inviting shop. If you're ready to roll into a rewarding role filled with opportunity and excitement, apply today! Key Responsibilities: * Oversee all operations of the bike shop, including rentals and inventory management. * Ensure store cleanliness, organization, and attractive product displays. * Supervise, train, and motivate a team to deliver exceptional customer service. * Monitor and order inventory to meet guest needs and ensure stock levels. * Promote and upsell rentals, services, and other hotel amenities. * Handle cash transactions, refunds, and daily deposits with accuracy. * Address guest inquiries and resolve issues professionally and promptly. * Implement and uphold safety procedures to protect guests and staff. Qualifications * 3-5 years of retail or management experience, preferably in a related field. * Strong cash handling and basic math skills. * Effective communication and leadership abilities. * Knowledge of bicycle safety, maintenance, and repair. * Fluent in reading, writing, and speaking English. * Proven ability to motivate and mentor a team. * Exceptional organizational and problem-solving skills. * Passion for outdoor recreation and creating memorable guest experiences. Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. * Multiple Tiers of Medical Coverage * Dental & Vision Coverage * 24/7 Teledoc service * Free Maintenance Medications * Pet Insurance * Hotel Discounts * Tuition Reimbursement * Paid Time Off (vacation, sick, bereavement, and Holidays). * 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
To view the full job description, click here
