GFL Environmental is looking for a Collections Specialist to join our team out of our Southfield, Michigan Office! The Collections Specialist will perform, administer, and coordinate all collection functions to reduce the aging of client A/R through review, analysis, and communication with clients. This is a hands-on position that involves communicating with clients and employees. Key Responsibilities: * Daily collection calls (Outbound/Inbound) * Contact customers regarding overdue accounts and determine reasons for non-payment * Maintain accurate records of all collection activities, conversations, and payment commitments with customers * Monitor customer accounts for non-payment, late payment and other irregularities * Process credit card payments * Use skip tracing techniques to locate customers * Research/investigate historical data and resolve payment discrepancies and provide backups to customers * Respond to customer questions and requests and resolve those questions/issues * Complying with applicable laws, regulations, policies and procedures * Overcome stall tactics and objection by suggesting different options for debt payment * Follow company policies, procedures, and directives from supervisors/managers * Perform other duties and responsibilities as required or requested by management Knowledge, Skills and Competencies: * At least two years (2) of collection experience * Working knowledge of Microsoft Office-Outlook, Word and Excel * Must be able to work a flexible schedule * Proficient computer and math skills * Self-starter with the ability to manage multiple tasks and meet deadlines * Proven interpersonal, organizational, analytical and problem-solving skills * Strong communication with outstanding phone etiquette and interpersonal skills * Able to work efficiently as a part of a team as well as independently * Possess strong logic, ability to take initiative and able to negotiate Working Conditions: * Work in indoor office environment Hybrid schedule * Noise level is usually moderate. We thank you for your interest. Only those selected for an interview will be contacted. GFL Environmental an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]
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