AmeriGas
Job Details
Area Director II - (3474)
Job Class Full-time
Location # Grand Rapids, MI 49501 US (Primary)
Job Type ACE & Field Operations - Non DOT
Job Description
AmeriGas Propane is the nation's largest propane distributor, serving over 2 million residential, commercial, industrial, agricultural and motor fuel propane customers in all 50 states. AmeriGas is listed on the New York stock exchange [NYSE: APU]. For more information visit our website at www.amerigas.com
Job Summary:
The Area Director manages all facets of an Area with accountability for customer growth and satisfaction, volume growth, ROA, EBIDTA, and employee satisfaction. Works closely with Field Managers to assure that employees are allocated to appropriate activities. Provides coaching for performance and establishes benchmark performance targets for improvement. Travels daily among Area service areas to coach employees and observe work activities.
Core Competencies:
• Safety Management - Communicates the importance of safety to the company and reinforces a safety mindset; considers the impact on safety when making decisions; ensures people have the tools and equipment to comply with safety policies and procedures.
• Customer Focus - Makes customers a high priority; is committed to exceeding the needs of all customers; models and exemplifies effective business development skills to all associates.
• Integrity & Trustworthiness - Demonstrates high professional and personal standards; treats people fairly and with respect; keeps promises and commitments; accepts responsibility for mistakes
• Meets Commitments - Meets safety, customer service, growth and financial objectives; is passionate about growing the business and gaining competitive advantage through simplification and driving innovative change through the operation; takes action to achieve results; identifies long-term objectives and implements plans to achieve them
• Communication - Articulates ideas clearly, persuasively, and concisely in verbal and written communication; demonstrates effective presentation skills
• Coaches and Motivates Others - Provides opportunities to develop new skills and grow professionally; sets high standards regarding work quality; offers instructions and advice; provides support and feedback to enhance others' performance; holds people accountable for results; evaluates the performance of individuals and teams.
• Leadership - Describes a clear and appealing vision of the future; demonstrates commitment to and enthusiasm for AmeriGas; creates an environment where people are encouraged to reach their full potential; is collaborative and promotes a team atmosphere; is able to relate to people of diverse styles and backgrounds; is accessible; displays sensitivity to others' personal needs, and is tactful.
Duties and Responsibilities:
• Ensures compliance with safety codes and policies including the servicing and repair of company vehicles; employees wearing proper PPE; customer deliveries and installations which are safe and in compliance with state and federal regulations.
• Communicates with all Field Managers daily.
• Plans, directs and manages staffing and development of employees by; effectively communicating company strategic goals, conducting effective and timely performance appraisals, coaching, ensuring all training for employees is completed
• Practices and reinforces superior customer service skills with all Area employees by sharing customer survey results with employees and developing action plans to increase customer service
• Ensures a professional appearance to our customers of AmeriGas equipment and personnel
• Communicates all available Marketing programs to all employees.
• Accountable for the successful execution of the Area's growth strategies and customer service. Including all sales and customer service training of their assigned Area.
• Successfully leads the Area in promoting profitable customer growth and retention.
• Reconciles the P&L for all locations within the Area.
• Monitors employee productivity through use of productivity benchmarks, the distribution system, and the service scheduling calendar, etc., in order to manage and optimize personnel and vehicle utilization and expenses
• Manages District parts and fittings inventories to reduce repair and maintenance expense
• Enforces credit and collections policies and procedures to reduce DSO's, improve aging results, and reduce write offs
• Proactive involvement in purchasing activities and expenditures.
• Ensures all daily, weekly and monthly work processes and reporting are done accurately and timely.
• Manages community relations activities including those involving regulatory agencies, officials and community leaders.
Knowledge, Skills and Abilities:
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, write business correspondence, and write procedure manuals.
• Ability to effectively present information and respond to questions from employees, managers, clients, customers, and the general public.
• Demonstrated leadership , communication, coaching and development skills
• Sales experience preferred
Education and Experience Required:
• High school diploma required, college degree preferred
• Five - seven years in the propane industry preferred, including management responsibility
• Computer skills preferred
• Valid drivers license
• CDL desirable
• CTEP certification desirable
Working conditions:
• While performing the duties of this job, the employee is regularly exposed to hazardous or caustic chemicals and outside weather conditions. The employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and flammable materials. The employee will be working in both office and external work environments.
AmeriGas is a Drug Free Workplace. Candidates must be able to pass a pre-employment drug screen and a criminal background check. EOE: AA/M/F/Disabled/Veteran
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