Job Details

*This position is eligible for a $500 signing bonus*

ESSENTIAL JOB DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Develops, implements and delivers a comprehensive, standardized orientation program for Great Lakes Bay Health Centers nurses, medical/clinical assistants, medical front desk and call center staff.
2. Provide ongoing education and training to all of Great Lakes Bay Health Centers nurses, medical/clinical assistants, medical front desk and call center staff as appropriate in collaboration with the Director of Clinical Training and Education, Care Management Coordinator, Corporate Immunization Coordinator and employee supervisors.
3. Collaborates with management staff to determine training needs. Provides onsite training as requested. Communicates performance improvement and competency concerns with the employee’s direct supervisor and is involved in implementation of process improvement plan with employee.
4. Collaborates with Director of Clinical Training and Development to coordinate nurse, medical/clinical assistant, front desk and call center competencies. Coordinates the yearly completion of those competencies with employee supervisors.
5. Coordinates training needs of employees with other departments as necessary.
6. Facilitates initial and ongoing electronic medical records training to providers, clinical managers, nurses, clinical/medical assistant, community health workers, medical front desk and call center staff.
7. Serves as a resource to clinical/medical assistant, front desk and call center staff.
8. Functions as a preceptor and lab coordinator for GLBHC’s Medical Assistant Apprenticeship program working in collaboration with Director of Clinical Training and Development and GLBHC medical sites.
9. Responsible for maintaining GLBHC’s training department and simulation lab equipment.

Note:  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job.  Duties, responsibilities and activities may change at any time with or without notice.

MARGINAL JOB DUTIES

1. Assists with patient processing/care delivery as able.
2. Other duties as assigned.

REQUIRED JOB SPECIFICATIONS

1. Education: Completion of a Medical Assistant program.
2. Licensure: Certified Medical Assistant (CMA), Registered Medical Assistant (RMA) or National Certified Medical Assistant (NCMA).
3. Experience: Two years minimum experience working in a family practice setting.
4. Skills: Excellent organizational skills and prioritization skills required. Ability to operate office equipment including computer, fax machine, printer/copier. Able to follow through with assignments responsibly, accurately and in a timely manner. Able to extract data, report data and evaluate progress/outcomes. Proficient in electronic medical record.
5. Interpersonal skills: Ability to work with, and communicate effectively, verbally and in writing, with a diverse population including patients, providers and support staff. Team building and excellent organizational skills. Ability to promote confidence, cooperation and good working relationships among employees. Fair and consistent in all dealings with all staff. Must possess appropriate professional attitude and behavior. Bilingual preferred.
6. Physical Effort: Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs.
7. Hours of Work: Full-time. Flexible and varied.  Some evenings/weekends may be required.
8. Travel: Local travel between GLBHC sites. Reimbursement in accordance with GLBHC travel policy.

PREFERRED JOB SPECIFICATIONS

1. Experience: Previous experience in a leadership capacity.

GLBHC is an equal opportunity employer and prohibits discrimination and or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.