ESSENTIAL JOB DUTIES
- Coordinates the daily operations of the department including but not limited to:
- Managing calls to the department
- Monitoring patient flow and patient satisfaction
- Ensuring that department equipment is maintained and secures repairs as necessary
- Coordinating provider and patient schedules
- Demonstrates basic knowledge of physical therapy modalities.
- Responsible for the performance evaluation/career development reviews and competency evaluations of assigned staff.
- Establishes and monitors department specific protocols, adhering to GLBHC protocols including clinical, infection control, and safety protocols.
- Responsible for the completion of tasks as needed for the overall operation of the center including correspondence and missed appointment notices.
- Responsible for the tracking or referrals to the department and communication with referring providers.
- Participates in quality improvement measures including auditing and implementation of improvement strategies.
- Verifies insurance coverage, conducts income determinations, and assigns payment categories and updates patient information. Inputs data in computer in accordance with “Patient Accounting Manual” and GLBHC billing policy. Follows front desk manual for procedures.
- Maintains the clinical environment.
- Acts as a community and interdepartmental liaison to promote services offered.
MARGINAL JOB DUTIES
- Performs other duties as assigned.
JOB SPECIFICATIONS
- Education: Associates degree in health care or business related field; pertinent experience considered in lieu of the degree
- Licensure: N/A
- Experience: Previous experience in a physical therapy or medical office required.
- Skills: Ability to type with speed and accuracy. Must possess computer skills. Able to communicate, verbally and in writing, with a diverse population. Must possess problem-solving skills. Able to handle multiple tasks efficiently and effectively.
- Interpersonal skills: Teambuilding and excellent organizational skills. Ability to understand and apply the GLBHC mission and ethics on a daily basis. Strong commitment to customer service. Ability to function productively without direct supervision. Able to prioritize activities on a short and long-term basis. Ability to communicate effectively with a diverse population including providers, clinical personnel, and administrative personnel.
- Physical effort: Medium
- Hours of work: Full time flexible and varied
- Travel: Limited between GLBHC sites.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
