Job Details

Public Safety Work Study Telecommunicator (Temporary/Part-Time)

• $15.00/ Hour
• This part-time, temporary position allows for a maximum of 1,000 hours per calendar year. It does not include any benefits.

Duties:

• Answers emergency and non-emergency public-safety calls across multiple communication platforms, evaluates situations, and determines appropriate responses.
• Assists in deploying special teams, towing, utilities, public works, and other support services during emergency events.
• Processes administrative calls and messages and performs routine data entry, validation, and corrections for Court Orders in LEIN/NCIC systems.
• Enters and submits Criminal Case History information through Live-Scan devices, records Case Transaction Numbers, and maintains accurate files and documentation.
• Provides general clerical support, maintains manual and electronic records, and compiles information from various data sources to prepare reports, manuals, or related materials.
• This description is intended to illustrate the type and level of work being performed by persons assigned to this job. It may not be a comprehensive list of all duties and responsibilities required by a person so classified.

Education and Experience:

• Currently enrolled in a Berrien County High School Career Technical Education Program.

Special Requirements:

• Must be 16 years of age or older.
• Applicant may not have any felony convictions.
• Candidates must comply with audiometric testing and be able to maintain the audiology requirements set forth by National Emergency Number Association (NENA) standards.
• Will be required to obtain Michigan CJIS/LEIN Operator Certifications and maintain throughout the course of employment.
• Must be capable of mastering the telephone system and departmental dispatch computer applications.

Required Knowledge and Skills:

• Able to communicate clearly in verbal and written English, differentiate colors, and read maps, dispatch controls, and charts.
• Strong information-gathering skills with the ability to multitask while acting quickly and accurately during high-stress situations.
• Demonstrates the ability to mobilize appropriate public-safety resources and maintain accurate situational awareness for responders.
• Capable of sustained concentration and extended sitting or standing, depending on emergency conditions.
• General knowledge of Berrien County streets and key locations, and background in law enforcement, fire science, or emergency medical response is preferred.