See Job Description
What we offer:
The Product Training and Information (PTI) organization is responsible for creating and publishing documentation and training deliverables for Dematic's mechatronics products, software products, and customer solutions.
As a technical writer in PTI, you will be responsible for creating world-class documentation for internal and external audiences across the globe. You will work closely with distributed development teams throughout the product development lifecycle to create reliable, clear, and concise content. You will follow DITA methodologies to create, manage, and publish your content using a Content Management System (CMS).
You must have a passion for working with engineering teams on highly technical products and making information available to internal and external customers in innovative and engaging ways.
Tasks and Qualifications:
What You Will Do In This Role:
Develop a deep understanding of internal and external users and their technical documentation needs
Work closely with product managers and R&D engineers to develop technical information
Develop a deep knowledge of the products and be self-sufficient in using software with simulators, 3D models, and test equipment
Use minimalist instructional design principles to develop highly effective materials
Design and publish multimedia, on-product help, and web-based documentation
Work on multiple scrum teams to plan and deliver learning materials for each software release
Build strong partnerships with software engineers, product managers, and other experts
Come up with innovative approaches to how we help people learn and use our software
Travel occasionally to other Dematic offices and customer sites (particularly in the first six months)
What You Will Do In This Role:
Bachelor's Degree in a relevant field, such as engineering or computer science
Minimum 5 years' experience working with technical products (hardware or software)
Familiarity with structured authoring tools and methodologies, such as CMSs and DITA
Exceptional writing skills to produce effective technical training for an engineering audience
Proven ability to plan and deliver work within an agile development process
Strong analytical and problem-solving skills with a high attention to detail
Exceptional ability to work with cross-functional teams to build partnerships and get things done
Experience in material handling systems or similar industry would be an asset
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
