Command Center Specialist
Requisition ID
2025-55353
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location
US-MI-ROMULUS
Location Name
60171 - MCNAMARA VALET
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address
2645 WORLD GATEWAY PLACE
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City
ROMULUS
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province
MI
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code
48242-4241
JobLocation_Header
ROMULUS MI United States
Position Type (Portal Searching)
Full-Time
Category (Portal Searching)
Accounting/Finance
Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues, which include customer questions, complaints, and inquiries
Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction
Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar
Utilizes, monitors and troubleshoots Parking Access Revenue Control System (PARCS) devices and supporting systems
Makes financial decisions to protect/collect revenues and adjusts customer accounts
Assists supervisors with special projects and performs miscellaneous assigned duties
Manages multiple duties at a time
Delivers exceptional client service via telephone
Conducts detailed research and address customer inquiries
Provides quality service by comprehending procedures and continued product knowledge
Enters data and customer service work on a daily routine basis
Prepares activity reports to track performance across our customer base
Tracks issues, and ensure timely delivery of solutions from support teams
Assists with financial and management accounts through processing and payment of invoices
Supports office team with the setup of monthly and business parking permits, reconciliation of accounts payable and accounts receivables, and preparation and maintenance of necessary records
Completes other duties as assigned
Qualifications
At least 1- 2 years of experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction
Advanced multi-tasking, problem solving and organizational skills
Ability to work in a fast-paced work environment
Ability to accomplish tasks in the timeliest and efficient manner
Positive attitude with productive, professional and courteous manner
Superior telephone etiquette
Strong written and verbal communication and interpersonal skills
Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)
High School Diploma or equivalent
Preferred Qualifications
Flexible availability
Ability to train and mentor
Ability to perform specialized administrative duties required to support multiple locations
Prior call center and accounts payable/receivable experience
Salary Range: $17.00 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant... For full info follow application link.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
