Client Project Manager
The Project Management Office within the Professional Services department is responsible for delivering a positive and efficient experience during complex technical projects and implementations for external clients within the Thomson Reuters Corporates industry. Thisincludesmanaging the projects' planning, design, progress, and closure,holding project staff accountable for delivering results,as well as serving as the primarypoint of contact for both external firms and internal teams.
We are seeking a self-motivated individual with direct tax experience to join our Professional Services team as an Associate client project manager, focusing on implementations and project management of Thomson Reuters ONESOURCE Direct tax technology solutions. This role will be focused on delivering project management services for both technical engagements for clients and will be working with both technical teams and end users.
Thomson Reuters ONESOURCE:
ONESOURCE is designed to provide tax software solutions for multinational corporations and accounting professionals. ONESOURCE solutions cover a broad range of taxes including Direct Tax Compliance and reporting, Indirect Tax determination and Compliance, Tax Planning and Workflow Management.
About the Role
In this opportunity as Client Project Manager, you will:
Manage multiple projects simultaneously for all phases of customer projects.
Deliver projects within the constraints of scope, time, and cost to agreed levels of quality, within the organization's project management framework.
Define, document, and manage smaller-scale projects with minimal supervision, working with multiple teams that may have differing priorities and working/cultural practices.
Provide client service through regular, direct contact with clients through a variety of modes, such as email, telephone and live meetings or onsite visits throughout the project lifecycle.
Bringappropriateinternalindividuals together toaccuratelyscopethe feasibilityofprojects andprovidealternative solutionswhen projects aredeemedto benot feasible.
Set and manage expectations (timeframes, process, communications, etc.) with clientsat the onset of projects, as well as throughout.
Lead primarily Waterfall-style projects with an Agile build approach, including advocating for stakeholders and conducting project meetings with internal and external contacts.
Serve as the primary point ofcontact for clientsduring projects and coordinating internally on behalf of customers (phone, email, and live meetings or potentially in-person onsite visits).
Manage and execute implementation plans including managing project scope, directing staff resources (both internal and external), evaluating results, creating documentation of newly created processes and managing overall engagement.
Collaborate with and hold internal teamsaccountable for ensuring deadlines are met and that concerns are addressed in a prompt and appropriate manner.
Attain the product/process knowledge needed to step intoperformhands-on project work when delegating is not an option,as well todiscuss product specifics with clients when necessary.
Can scope out a project based on business requirements and achievable benefits.
Recommend optimal system configuration and business processes based on industry best practices.
Identify and develop upsell opportunities within assigned customer projects
Contribute to the goals and tasks of the Professional Services, including assisting in the development of new offeringsand processes and providing internal project management when needed.
Key Relationships:
Work with partners on Professional Services engagements to configure and implement ONESOURCE Income Tax, ONESOURCE Tax Provision, ONESOURCE Calendar, ONESOURCE Workflow Manager, ONESOURCE General Ledger Manager, ONESOURCE Dataflow and ONESOURCE Datahub.
Engage with other teams within Thomson Reuters as appropriate to deliver end-to-end direct tax solutions, in particular assisting sales, customer support for effective project delivery.
Work with colleagues in a matrix organization, developing key internal relationships with peers across the organization.
About You
You are a fit for the role of Client Project Manager if you have/are:
Able to work on hybrid in-office schedule with an expectation of 2-3 days per week and as required.
Ability to support global teams and clients as needed.
Occasional regional company-paid travel with possible global travel required up to 35% annually to for client site visits and occasional department or company meetings, for which notice will be provided
Bachelor's degree or equivalent experience (project management certification(s) preferred).
5 years of direct client-facing project management experience, including working directly with senior project leadership.
Experience managing large, complex technology projects preferred.
Experience with Tax Engine or other related document management systems preferred.
Experience with other Tax-related industry products and other Thomson Reuters products or solutions preferred.
Functional, technical knowledge of and experience working with Oracle and SAP, especially Oracle Fusion required.
Experience having used ONESOURCE Direct Tax products or a background in Tax, Accounting or Finance preferred
Strong interpersonal and... For full info follow application link.
As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
