SUMMARY Role provides oversight of property and casualty programs via a delegated underwriting authority model. Responsible for maintaining strong partnership with the MGAs/MGUs/ program administrators, delivering operational excellence, ensuring adherence to underwriting guidelines, and alignment with the overall business strategy. The Senior Program Manager will serve as the primary point of contact between the MGA/MGU/program administrator and internal stakeholders, driving collaboration, profitability, and growth across the business portfolio. The Senior Program Manager will also serve as a mentor and trainer for other program managers. ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned. * Manage complex program performance and profitability by monitoring key performance indicators, creating action plans when needed, handling underwriting referrals, and driving improvements in challenged segments through coordination with program administrators. * Lead product development for the complex programs by building and maintaining underwriting guidelines, forms lists, letters of authority, and standards and procedures for those exceptions outside of the guidelines. * Perform annual underwriting audits for all assigned programs, prepare audit reports, and ensure compliance with all recommendations made in accordance with division standards for timeliness. * Partnering with key support units, including Finance, Actuarial, Claims, Legal, Compliance, Reinsurance, and Corporate Underwriting to analyze issues, identify solutions, and drive execution on challenges faced by the company, program administrators, and customers. * Manage assigned relationships with program administrators, including regular visits. * Support data collection needed for reinsurance placements, data calls, filings, or any other projects or requests. * Support the writing of new programs and develop product or service enhancements for existing programs. * Monitor and update premium and profitability projections * Negotiate commission structures with program administrators * Mentor and train other program managers EDUCATION AND EXPERIENCE Relevant combination of education and experience may be considered in lieu of degree. * Bachelor's degree in insurance, business or a related field is required. Advanced insurance certification preferred. * Minimum ten years of Property and Casualty experience, preferably in an underwriting and/or product development role. * Minimum at least five years of program management via delegated underwriting authority or program administrator experience. * Experience working with form/rate development and filing functions for programs is desired * Certification or progress toward certification is highly preferred and encouraged. * Continuous learning, as defined by the Company's learning philosophy, is required. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. OTHER SKILLS AND ABILITIES * Proficient with analyzing complex business problems. Excellent analytical, organizational and problem-solving skills. * Highly entrepreneurial - comfortable within a culture that is fast-paced and dynamic * Strong intellectual curiosity and desire to help others solve problems. * Capable of influencing program administrator decision-making. * Strong knowledge in commercial property and casualty underwriting. * Knowledge of activities, practices and terminology of the commercial property and casualty insurance industry and relevant legal and administrative procedures. * Ability to negotiate and establish a personal rapport with opposing parties, and to resolve conflicts in a professional manner. * Ability to analyze and interpret financial and management data. * Thorough knowledge of budget preparation and financial management. * Ability to develop and implement effective and efficient recommendations. * Self-directed in achieving closure on deliverables. * Collaborative and team oriented. * Excellent verbal and written communication skills. * Demonstrated drive, determination, and persistence to achieve annual revenue targets. * Presentation skills and confidence to present division and product in one-on-one settings or to large gatherings. * A commitment to total customer satisfaction. ADDITIONAL INFORMATION The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description does not constitute a contract for employment. WORKING CONDITIONS: Work is performed remote in a virtual home office with minimal hazards. Travel for team meetings, industry events or corporate functions. The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description. Pay Range - Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $121,500 and $230,700 (P4D). We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an \"at will\" basis. Nothing herein is intended to create a contract. #LI-TM1 #AFG
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