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IT Operations Support Senior Associate
Job Code Number
345147563
Job Description
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at www.v2soft.com to know more .
Job Description:
Skills Required:
Automation, Dns, Firewalls, Front End (Software Engineering), HW/SW Installation, IT Operations, Infrastructure Applications, Asset Management, Backup Software, Authentication, Computer engineering, Critical Thinking, Firmware & OS Updates, Hardware Experience, Batch Processing, Client Facing, Communications, Customer Service, Customer Support, Desktop Support, Desktop Applications, GPIRS , IT Solutions, Analytical, Change control , Cisco Networks, Customer Experience, Customer Relationship Management, Data Analysis, Employee Engagement, Microsoft Office, Network Engineering, Change Management, Client Management, Computer Security, Computer Vision, Connectivity, Continuous Improvement Process, Data Migration, Distributed Control Systems, IT Support, Ad Hoc Reporting, Application Support, Backup, Client Services, Client Delivery, Computer Hardware, Configuration Management, Cyber Security, Distributed Computing, Active Directory, Analytical skills, Customer Insight, DHCP, Cisco, Customer Satisfaction, Data Management, Information Management, Information Security
Experience Required:
Senior Associate Exp: 3 to 5 years of progressive experience in IT operations, infrastructure management, or a related field. Proven experience supporting non-manufacturing, research, or advanced engineering environments is highly desirable. Background in project management. Comprehensive understanding of IT infrastructure components (networking, servers, cloud services, end-user computing). Familiarity with IT Service Management (ITSM) frameworks (e.g., ITIL). Knowledge of cybersecurity best practices and data protection regulations. Exceptional leadership, communication, and interpersonal skills, with the ability to engage effectively with technical teams and non-technical stakeholders. Strong analytical and problem-solving abilities. Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment. Customer-centric mindset with a focus on enhancing the employee technology experience.
Experience Preferred:
BSc (Comp Sci, Info Tech or related field) Certifications such as ITIL, PMP, or relevant technical certifications (e.g., Cisco, Microsoft, AWS). Experience with advanced engineering tools and software common in R&D environments. Familiarity with Ford's IT ecosystem and corporate culture.
Education Required:
Bachelor's Degree, Associate Degree
Additional Information :
Onsite Position
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.
