| Position Title: | Assistant Director of Student Financial Services | |
| Location: | Big Rapids (Main Campus) | |
| Department: | 56200 - Student Financial Services | |
| Advertised Salary: | $64,000 | |
Benefits:
| Comprehensive benefit package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position. Admin / Admin Temp Benefit Plans | |
| FLSA: | Exempt | |
| Temporary/Continuing: | Continuing | |
| Part-Time/Full-Time: | Full-Time | |
| Union Group: | N/A | |
| Term of Position: | 12 Month | |
| At Will/Just Cause: | At Will | |
| Summary of Position: | Coordinate systems for Student Financial Services, manage student billing, manage scheduled system jobs, and manage data reports. Serve as Payment Card Industry (PCI) compliance officer and is the liaison for all university departments that accept payments for the university. Serve as part of the administrative team to support university policies and values. | |
| Position Type: | Staff | |
| Required Education: | Bachelor’s degree in Business or a related field. | |
| Required Work Experience: | One year of full-time office experience in higher education with emphasis in financial transactions, dedicated customer service, and satisfaction. | |
| Required Licenses and Certifications: | | |
| Physical Demands: | - Office Environment
- Bending
- Carrying
- Moving
- Reaching
- Sitting
- Twisting
- Lifting
- Repetitive movement
- Standing
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| Additional Education/Experiences to be Considered: | Experience with Banner and other software applications | |
| Essential Duties/Responsibilities: | Provide administration and project management for all Student Financial Services systems and interfaces with Banner.
Coordinate Student Financial Services technical support, testing, and upgrades to various systems with IT.
Maintain and update tuition rate tables per approval of the Board of Trustees, Budget Office, and President.
Maintain and update Banner detail codes.
Monitor daily tuition and fee processing jobs and reports for processing accuracy.
Train staff on software upgrades, data security, and software applications for Student Financial Services and other offices on campus.
Coordinate yearly 1098T form processing and reporting.
Monitor loan balances between loan servicer and University. Provide projections for awarding of loans to Financial Aid.
Analyze billing/receivable student account financial data.
Coordinate and respond to audit requests for student accounts, student loans, and finance related functions.
Develop, design, compile, analyze, and interpret reports, proposals, and contracts for Student Financial Services.
Monitor and train on all aspects of PCI (Payment Card Industry) compliance for campus.
Oversee monthly billing processes (electronic student, insurance bills, etc).
Monitor, update, and acquire new merchant accounts and hardware for credit card processing from merchant processor.
Research and respond to credit card disputes for campus.
Reconcile credit card processing fees from merchant processor. Charge expenses to campus departments for monthly credit card processing fees.
Manage implementation of Marketplace uStores and uPay sites for online University commerce.
Manage credit card processing rental device program.
Provide project management, implementation support, and administer campus software involving payment systems or student account interfaces. Coordinate with other Finance departments as needed.
Complete federal reporting (Annual Operating Reports & FISAP Perkins information).
Oversee Student Financial Services website.
Perform all duties and supervisory responsibilities in compliance with applicable University policies and procedures and state and federal requirements.
Report directly to the Director of Student Financial Services.
Responsible for maintaining the confidentiality of designated information.
Responsible to interview, recommend for hire, train, and manage clerical staff who process the account billing system/bank
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