JOB DESCRIPTION
DUTIES:
Track and expedite customer shipments.
Document customer discrepancies and problems
Utilization of customer portals (maintenance and cross reference of information between customer portal and DRiV systems)
Other duties may be assigned by the manager/management team of the Sales Operations Department
Assist with researching, entering and following up on annual returns
Lead returns process for assigned retail customers
Investigate and advise return centers and sales team on received return discrepancies
Support warranty team with Amazon warranty process
Review and process disputes for accuracy against, freight wrong customer billed, vendor compliance and pricing
Assist with the changeover process, entering and tracking orders
Work with warranty crediting UAP customer claims
REQUIRED SKILLS/EXPERIENCE:
Must have excellent communication and telephone skills
Must have experience in data entry and have good typing skills
Strong knowledge of Microsoft Office
PREFERRED SKILLS/EXPERIENCE:
3-5 years of customer service/phone experience
Knowledge of SAP computer systems and EDI
REQUIREDEDUCATION/TRAINING: High School diploma or equivalent.
PREFERREDEDUCATION/TRAINING: An associate degree in a business field is strongly preferred.
Revised: 4/2/2025
