Office Assistant III – Customer Accounting
Salary: $35,102.70 – $46,611.97 Annually
Location: City Hall, MI
Job Type: Full Time
Department: Fiscal Service
Division: Customer Accounting
Description
Open to SEIU Salaried Members and the Public
SEIU Salaried Members must apply within the first 14 days of this posting to be considered as an in-house candidate. Any applications received after the first 14 days will be considered with applications from the public.
Applications will be screened. Those qualified will be invited to participate in performance testing and an oral interview. Applicants must successfully pass each of the selection processes by a score of 70% or better to proceed in the process.
This posting is subject to close after 14 days.
Performs skilled administrative support ensuring accurate and timely water and sewer billings and related service account maintenance while offering assistance to customers.
Major Duties
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Provide assistance to customers via phone and in-person regarding billing inquiries and service issues.
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Audit water and sewer billings for residential, commercial, industrial, and wholesale customers, ensuring accuracy based on meter reads.
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Review billings for anomalies in usage, determining the need for meter checks when necessary.
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Input and manage work orders for the water shop, ensuring timely completion and closure.
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Audit accounts for accuracy during changes in water and sewer rates.
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Manage returned bills, contact recipients as needed and take appropriate action.
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Assist customers seeking bill payment assistance from various agencies.
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Participate in the lien process for unpaid accounts.
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Support water and sewer collection efforts, including customer communication and correspondence.
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Ensure timely processing and mailing of water and sewer billing.
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Other related duties as assigned.
The above statements are intended to describe the general nature and level of work performed by people assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Job Requirements
Education and Experience
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High school diploma or GED equivalent.
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Two (2) years of progressively responsible office experience performing a variety of clerical functions.
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Previous work experience in a customer service field.
Licenses and Certifications
Ability to
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Handle sensitive and confidential information.
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Handle irate citizens with tact and diplomacy.
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Effectively and professionally communicate both verbally and in written format with a variety of internal and external contacts.
Knowledge of
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Microsoft Office Suite (Word, Excel, Outlook, etc.) and ability to become proficient in departmental software.
Skill in
Working Conditions
Work Environment
Work is primarily performed in an office environment with no exposure to environmental conditions. The noise level is typically moderate (e.g. business office with typing and/or computer printers, light traffic).
Physical Demands
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Seldom exertion of up to 25 pounds of force.
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Continuously required to stand, walk and sit, alternating as needed.
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Seldom required to climb ladders/stairs, balance, stoop, kneel, crouch, crawl, push, or pull.
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Continuously required to reach with hands and arms and perform gross and fine manipulation, including frequent keyboarding.
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Standard vision requirements.
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Clear vocal communication required.
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Ability to hear detailed oral information and make fine distinctions in sound.
Equal Employment Statement
The City of Saginaw is committed to hiring individuals who are authorized to work in the United States. All applicants must provide proof of eligibility to work in the U.S. as required by federal law. The City of Saginaw will not sponsor visas for employment.
The City of Saginaw is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
