Mission Point Resort in Mackinac Island, MI, seeks 4 Lead Guest Services Agents for temporary, full-time employment (04/01/2026 to 11/16/2026). Duties: Assist the Guest Services Manager and Evening Manager and be responsible for coordinating the Front Desk Agents and Bellmen / Dockporters. Work with and provide direction to the Front Desk Agents and Bellmen / Dockporters on an as needed basis, to accomplish a variety of tasks and respond to guest needs and requests to ensure the highest level of guest service.
Front Desk staff: Provide advice, guidance, support, and direction to the Front Desk staff; contact individuals mentioned in the previous night’s Front Desk Report to attend to any needs they may have; contact all VIP guests for that day; work with the Guest Services Manager and Evening Manager to handle any guest complaints/issues; complete the daily shift report; assist Front Desk staff with check-ins/outs as needed; work with Front Desk staff to complete daily checklists; Monitor the PBX staff and logs to ensure all items have been attended to/followed up; work with the Housekeeping Department to ensure room statuses are up to date and accurate; call Housekeeping Department with early checkouts/extended stays/priority rooms/late checkouts; assist Guest Services Manager with ensuring proper staffing levels for peaks and low occupancy levels; assist Guest Services Manager and Evening Manager in training and coaching Guest Services staff in performance of their duties.
Bellman / Dockporter: Provide advice, guidance, support and direction to the Bellmen and Dockporters; Ensure that all luggage is tagged and delivered correctly; distribute checked-in luggage tags to bellmen in effort to keep guests’ waiting times at a minimum; assist the Guest Services Manager and Evening Manager to handle customer complaints and resolve issues; in the event of misplaced luggage, communicate with dock porters, ferry docks, and other hotels to locate and return luggage to guests; conduct inventory of luggage tags and work with the Guest Services Manager to place orders for additional tags when necessary; keep the lobby and bell stand clean and tidy at all times; assist Guest Services Manager with ensuring proper staffing levels for peaks and low occupancy levels; assist Guest Services Manager and Evening Manager in training and coaching Bellmen / Dockporters in performance of their duties; be knowledgeable about the resort, the island and any functions occurring during the day; complete any other tasks assigned by the guest services manager
May perform other job duties pursuant to 43-4081.00, Hotel, Motel, and Resort Desk Clerks.
35 hours/week. 7+ hour shifts with 30-minute unpaid break each shift; shifts vary based on venue and may be any time between 7:00 am and 11:00 pm. 5 days per week, Sun-Sat. May work evenings, weekends, holidays, as needed. Schedule (including workdays) may vary. May work more than the guaranteed hours. May work overtime. OT varies.
High school diploma / GED or foreign equivalent and 12 months of experience in guest services or related position in a resort setting required. On-the-job training will not be provided.
Must be available to work dates of employment and hours/shifts stated in job listing. Must be able to walk, stand, and move for extended periods of time. Must be able to lift, push, and pull carts and equipment weighing up to 50 pounds. Must be able to bend, kneel and reach. Must be able to speak and understand English.
$19.50/hr; O/T $29.25/hr. Workers will be paid no less than the wage listed. Employer may pay higher wage rates to workers based on seniority with employer and level of skill. Overtime hours may vary.
Bonus available for full completion of agreed upon employment period.
In accordance with applicable Michigan state law, Earned Sick Time Act 338, employers are required to provide earned sick time to their employees. The amount of paid sick leave provided may vary depending on the size of the business.
Employer assurances pursuant to 20 CFR 655.20:
- Single work week used in computing wages due.
- Wages paid bi-weekly.
- Work tools, supplies & equipment provided without cost to employee.
- Workers have the option of employer-provided housing for $320 per month (plus an additional $120 per month for cafeteria / meals), and if elected, employer will deduct costs from worker's paycheck. Workers also have the option of securing their own lodging.
- Employer will make all deductions from the worker’s paycheck required by law and any non-legally required payroll deductions permitted under the law and requested by Employee.
- Employer will arrange & pay directly for transportation & subsistence from place of recruitment to place of work. Employer will issue reimbursement within the first workweek when required to meet FLSA minimum wage obligations. Upon completion of the work contract or where the worker is dismissed earlier, if the worker has no immediately subsequent H-2B employment, the employer will provide or pay for worker’s reasonable costs of return transportation & subsistence back home or to the place the worker originally departed to work. The amount of transportation payment or reimbursement will be equal to the most economical & reasonable common carrier for the distances involved. Daily subsistence will be provided at a rate of at least $16.28 per day during travel to a maximum of $68.00 per day with receipts.
- Employer will reimburse worker in the first work week for all visa, visa processing, border crossing & related fees, incl. those mandated by the government (excluding passport fees).
- The employer guarantees to offer work for hours equal to at least three-fourths of the workdays in each 12-week period of the total employment period.
This position is being posted in connection with a future application for H-2B workers.
Application Process: Contact the nearest office of Michigan Works (found at: https://www.michiganworks.org/michigan-works-network) or at 1118 East Easterday Avenue, Sault Ste Marie, MI 49783, (906) 635-1752 for referral. Reference “H-2B Mission Point Resort Lead Guest Services Agent.” Or contact Mission Point Resort at (906) 847-3036, [email protected] or https://www.missionpoint.com/careers
