Position Title: Facilities Operations Assistant Location: Big Rapids (Main Campus) Department: 55000 - Physical Plant Admin
Advertised Salary: $20.45 hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement. Benefits: Comprehensive benefit package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position.
Clerical Tech Association (CTA)
FLSA: Non-Exempt Temporary/Continuing: Continuing Part-Time/Full-Time: Full-Time Union Group: Clerical-Technical Association (MEA-NEA) Term of Position: 12 Month At Will/Just Cause: Just Cause Summary of Position: Work with Facilities Management personnel on the daily operational duties of the Work Control Center (WCC) for the Big Rapids Campus and KCAD Campus. Work independently to supervise the student employees in the work control center area. Assist patrons to utilize the computerized maintenance management software (CMMS) system and equipment. Provide clerical assistance to Facilities Management departments including processing payroll, data entry, and credit card reconciliations. This position is anticipated to be M-F 8:00 am - 5:00 pm. Position Type: Staff Required Education: High School diploma or GED equivalent. Required Work Experience: Three years of successful demonstrated hands-on experience responding to customer requests and issues in a call center/work distribution center/dispatcher/work control center or customer service environment. Experience working with computerized management software and Microsoft Office Suite. One year in a general office setting, preferably involving multi-line telephones and customer service. Required Licenses and Certifications: Physical Demands: Office Environment Bending Moving Reaching Sitting Repetitive movement Standing Additional Education/Experiences to be Considered: Satisfactory completion of two years of college. Experience working in a university/college or in a facilities management (Physical Plant) environment. Experience working with a maintenance management software. Experience in accounting/bookkeeping and office administration. Essential Duties/Responsibilities: Answer inquiries from a variety of internal and external customers, provide explanation and interpretation of departmental policies and procedures, and assist in answering questions.
