Job Summary:
The Life Services Life Coach II provides one-on-one coaching and development for participants in the Life Services program with a focus on complex populations as defined by member needs both urgent, immediate, and long term to prepare members for employment or education programs and assist them with social determinants of health (SDOH) needs.
Essential Functions:
Complete required assessments by gathering information from the member
Support a positive environment for the member by motivating, recognizing and engaging participants through proper communication and individualized practices
Maintain required documentation in case management system and follow all e-manual instructions
Research developments in the fields of workforce and career development for those in and working to get out of poverty
Act as a liaison to social service agencies (SDOH), government agencies, employers, employment and education programs
Advocate for Life Services participants to access resources
Coordinate logistics for appointments as necessary
Support development of Care Plan and monitoring and reporting on participant status
Arrange and coordinate services with community leaders; partners to maximize utilization of available resources and support groups
Work with CM to endure Care Plan is carried out appropriately
Regular travel to conduct member, provider and community-based visits as needed to ensure effective administration of the program
Maintain a comprehensive understanding of Life Services best practices, as demonstrated via supervisor audits, successful goal setting and achievement, and skills assessments
Required to carry the minimum caseload set by supervisor
Apply coaching skills to complex populations (e.g., reentering citizens, SUD, SBH) through ongoing learning (e.g., attending multiple training courses) and sustained focus on a particular population
Required to perform additional tasks and projects, such as support new hire onboarding, training, and mentoring when applicable
Perform any other job duties as requested
Education and Experience:
Associate's degree in Social Work, Human Services, or Nonprofit Management or equivalent years of relevant work experience is required
Bachelor's Degree in Social Work, Human Services Administration, or non-profit Management is preferred
A minimum of three (3) years of social service delivery experience is required
A minimum of two (2) years of Life Services tenure or relatable experience is required
Experience working with populations in poverty is required
Experience with Motivational Interviewing is required
Competencies, Knowledge and Skills:
Intermediate proficiency in Microsoft Office Suite to include Word, Excel and PowerPoint
Demonstrated coaching and counseling skills
Ability to influence and change individual behavior and assist individuals to achieve a high level of success and productiveness
Demonstrated leadership skills to effectively develop, lead, inspire and motivate Life Services participants successfully navigate the "cliff effect"
Ability to think analytically to identify qualitative or quantitative trends and take appropriate actions
Demonstrated change management aptitude and ability
Excellent written and verbal communication skills
Ability to work in a fast paced environment
Adaptable to a constantly changing environment
Ability to develop, prioritize and accomplish goals
Ability to work effectively independently and within a team environment
Effective problem solving skills with attention to detail
Sensitivity to and experience working with those in poverty
Ability to separate personal from professional and to set boundaries with members
Ability to work in compassionate, supportive and collaborative ways with members and community agencies
Strong interpersonal skills and high level of professionalism
Ability to maintain confidentiality and act in participant and company's best interests
Ability to act with diplomacy and sensitivity to cultural diversity
Critical listening and thinking skills
Licensure and Certification:
Coaching or other certification or licensure related to position is preferred. Examples of licensure or certification can include but not limited to social work, chemical dependency, workforce development, re-entry, IDD, mental/behavioral health.
Training/Working with population in poverty is preferred
Must have valid driver's license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver's license record check and verified insurance. If the driver's license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in the position will be terminated.
Employment in this position is conditional pending successful clearance of a criminal background check. Results of the criminal background check may necessitate an offer of employment being withdrawn or, if employee has started in position, termination of employment.
To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 - March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
CareSource adheres to... For full info follow application link.
CareSource is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status or any other characteristic protected by applicable federal, state or local law.
