Job Details

Position Title: Member Relationship Representative I
Employment Type: Full-Time
Work Setting: On-site
Location: Dartmouth Branch – Midland, MI 48640
Reports to: Branch Leader
Pay Grade: 6 / Non-Exempt

Description
Would you thrive in having purpose and joy in your career? Do you have experience in new accounts in a team-oriented environment? Are you passionate about assisting and empowering members in their financial wellness journey? Members First Credit Union is seeking a Member Relationship Representative I for our Dartmouth Branch in Midland, MI with at least one year of related experience.

We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!

Primary Purpose
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy, fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.

Essential Duties

• Deliver on the Credit Union’s Promises in every service situation

• Develop and maintain an effective level of product knowledge

• Identify members’ financial needs and recommend appropriate Credit Union solutions

• Inform members of loans available within the Lending Policies of the credit union

• Increase loan volume by cross-selling additional loan products, using information obtained from the member and/or credit report

• Open New Accounts, new IRA accounts, certificates of deposits, and various other share and sub accounts

• Tell new members and potential members about our MFCU products and services and how the member will benefit from them

• Be a visible presence in the local community through business, chamber, and charitable events as assigned

• Travel is required to various branch locations to cover staffing shortages

• This is an in-branch role, with availability needed 8 a.m. to 5 p.m. Monday–Friday, with Saturday coverage and some hours outside normal schedule for meetings/trainings

• Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation through America's Credit Unions within first year

Duties and Responsibilities

• Create opportunities for expanded member relationships by identifying needs for additional products and services

• Process member cash and checks

• Operate and balance a cash drawer when needed

• Handle member inquiries on accounts, statements, and transaction histories

• Process check orders

• Sell Visa Gift and Travel Cards and cashier’s checks/money orders

• Collect service fees as required

• Remind delinquent members about payment obligations

New Accounts

• Explain products and services thoroughly to members

• Prepare and process documentation for new accounts

• Collect share deposits

• Assist with the new accounts auditing process

• Prepare adverse action letters when applicable

• Maintain knowledge of IRA laws and documentation

General Sales Expectations

• Successfully use Sales Champion skills and behaviors

• Actively participate in credit union promotions and achieve financial service goals

• Build relationships with members and offer solutions to meet financial needs

• Assist in the onboarding process to strengthen new member relationships

Other

• Answer phones and handle member inquiries

• Process mail as needed

• Attend educational functions as required

• Perform other duties as assigned

Qualifications and Expectations

• Strive to exceed credit union, department, and personal goals

• Team oriented, dependable, and highly organized

• Produce accurate work results

• Communicate clearly with members and staff

• Maintain a professional image and strong knowledge of credit union products, services, and philosophy

• Flexibility and solid understanding of account/lending compliance

• Courtesy, tact, and diplomacy are essential

• Effectively apply and maintain financial counseling concepts learned through FiCEP certification

Physical Requirements

• Ability to move or transport up to 25 pounds

• Able to remain stationary for 2–4 hours at a time

Work Environment

• Maintain a neat and orderly work area

• Routinely clean and disinfect workstation surfaces and equipment

• Protect confidentiality by securing work area when unattended

Education and Experience

• High school diploma or equivalent required

• 1–2 years of related experience preferred

• Proficiency in Microsoft Word, Excel, and Outlook

Qualifications
Education:

• Required: High School diploma or equivalent

Experience:

• Required: 1–2 years related experience

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.