Join our Team
As a member of the Information Technology team, provides network and administrative support to to agency and affiliate team members. Troubleshoot and provide solutions whether through direct intervention or as a liaison to service providers and third party support agencies and vendors. Assist in developing strategic plan, monitor budget and manage network projects. Staff must possess a strong working knowledge of Agency’s operating and network systems. Staff must possess computer, typing, grammar, punctuation, proofreading, transcription, phone proficiencies and excellent communication and customer relations skills to effectively interact with staff, customers, business partners and community stakeholders. Additionally, the employee must exercise independent decision-making and work effectively in a team-based environment. The employee will complete other tasks as needed in various programs as assigned by supervisor. Your office will be surrounded by nature, just miles from beaches, hiking trail. Manistee is just a short drive to Frankfort, Traverse City, Cadillac and Ludington, charming towns outfitted with shopping and unique restaurants and breweries.
Staff at CWN are valued and receive several great benefits including but not limited to:
- Generous Paid Time Off starting at 160 hours (frontloaded and prorated your first year)
- 12 paid holidays
- Premium Medical, Dental and Vision Insurance
- Health savings account with annual agency contribution
- Awesome coworkers!
Who We Are
CWN is the publicly funded Community Mental Health Service Provider for Manistee and Benzie Counties. We’re an established company since the early 1980s (some might even call us vintage!) We see a community where everyone's life is valued, has meaning, and each person is treated with dignity and respect. It’s a serious business, but we leave room for fun, team building and staff support. We’re frequently asking, what’s the impact on clients and what’s the impact on staff?
Who You Are
Your superpower is stellar communication and fierce patient advocacy. You are a person who not just does well coordinating care for others but seeks it out and master it. You are known for your:
- Customer Service Skills: You treat clients and your co-workers with dignity and respect. You are professional in appearance and work habits. You set and work within your boundaries.
- Teamwork: You work collectively to enhance team performance. You promote discussions to share knowledge and experience and assist co-workers in contributing to the overall success of the team and agency.
- Problem Solving and Decision-Making Skills: You independently identify and solve problems by applying sound problem-solving skills. Your decisions reflect the best interest of the organization and accept responsibility for the decisions you make.
- Integrity: You demonstrate honest behavior in all of your roles, tasks and responsibilities, and you follow through on your commitments.
- Reliability: You are personally responsible and complete your work in a timely, consistent manner. You are regularly present and punctual, and you work the hours necessary to complete your assigned work.
About the Role
- Develops, installs, and maintains software applications; troubleshoots and resolves application software problems; evaluates new software/hardware and recommends changes as needed; prepares and updates user manuals and system documentation.
- Participates in the evaluation and testing of system upgrades; coordinates and documents testing for new or revised software applications; assists in deployment of new applications in assigned areas.
- Performs systems maintenance activities on various files and monitors systems disks for space.
- Manages technical support for agency computers. This includes identifying support needs and assigning to IT Technician when appropriate. Responsible for scheduling and facilitating software updates agency wide.
- Responsible for twenty four hour technical support as needed by agency staff and engineering projects that must be completed outside of agency operating hours to minimize service disruptions.
- Establishes and maintains network users, user environments and directories.
- Back up to provide EHR software support for agency and staff.
- Serves as a liaison with communication vendors for technical help trouble tickets that require additional support to resolve. This includes telephone software and hardware, internet and video conferencing equipment
- Participates in the development and maintenance of Cybersecurity efforts.
At CWN, we recognize all people’s vulnerabilities to trauma and traumatic experiences and how that impacts daily living. We use practice models suitable for our job that are evidence based or best practice to support our staff’s daily functions, models of treatment, strength-based initiatives and quality outcomes. We encourage those with lived experience with mental illness, developmental disability, and/or substance use disorders to apply to bring valuable insight and perspective to our agency.
Qualifications
- Associate’s degree in computer science, information technology, or a related field; or an equivalent combination of education and experience which results in the necessary knowledge, skills, and abilities to perform the essential functions of the job is required.
- Bachelor’s degree preferred.
Benefits:
- Premium healthcare insurance including medical, dental, and vision for individuals, and families
- Health Savings Account with annual employer contribution
- Flex Spending Account
- Retirement Plan with employer matching
- 160 hours of paid time off (prorated your first year)
- Twelve (12) paid holidays
- Referral Bonus (when you refer someone to join our team)
- Ongoing training and education
- Tuition reimbursement
- Employee Assistance Program
- Short Term Disability
- Long Term Disability
- Life Insurance
Work Environment:
CWN prioritizes work and life balance. Your supervisor will work with you to utilize flex time and paid time off. You will primarily work in the office with the following schedule:
- Monday through Friday
- Between 8:00am and 5:00pm
You may be required to work hours outside of the regular schedule if assigned by your supervisor to meet clients’ needs. Light travel (<5% of time) may be required for job-related assignments, training or presentations.
