IT Desktop Support Computer Technician - Part-time
Department: Information Technology
Location: Grand Rapids, MI
The Computer Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, and other equipment to ensure optimal workstation performance. Qualified individuals for this position also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.
Requisition ID: 1034
Employee Group: https://www.grcc.edu/faculty-staff/human-resources/employee-groups-resources/employee-groups/contingent-employees
Schedule: up to 28 hours per week
Compensation: $17.00 per hour
Reports to: IT Desktop Support Technician Team Coordinator
Posting Opens: 10/16/2025
Posting Closes: Open until filled
ESSENTIAL FUNCTIONS
• Receive and respond to incoming calls, texts, chat messages, and/or e-mails regarding hardware problems. Perform onsite analysis, diagnosis, and resolution of hardware problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to provide the most optimized desktop computing environment
• Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, solid state drives, RAM, memory chips.
• Responsible for cross-team collaboration to ensure efficient operation of the organization's desktop computing environment
• Accurately document all instances of support within the current service management system.
• Accurately document instances of hardware equipment or component failure, repair, installation, and/or replacement
• Develop technical support documentation for IT Services Knowledgebase
• Review IT Services Knowledgebase articles as a part of the KCS review cycle
• Follow through and follow up with the end user to ensure customer satisfaction
• Be available to other unit team members especially student employees for guidance and assistance
• Assist in hardware relocation efforts
• Perform other duties as assigned by supervisors.
• Follow College policy on the Family Educational Right to Privacy Act (FERPA).
JOB SPECIFICATIONS
Qualifications
Education & Experience
• Minimum Associates Degree preferred, with concentration in computer science, information systems
• 1 year preferred customer service background with technology emphasis
• Excellent technical knowledge of computer hardware and components, including PC and Mac
Skills
• Proven ability to take initiative
• High level of discretion and confidentiality required
• Excellent written communication skills are necessary to provide accurate technical documentation
• Ability to explain and interpret complex technology into simple terms
• Possess excellent verbal, written, and interpersonal communication skills to communicate effectively with people of diverse ages, race/ethnic groups, gender identities, and socioeconomic backgrounds
• Strong communication, organizational, and interpersonal skills.
• Ability to work effectively with a diverse student population and faculty team.
Physical Demands
• Must be able to sit or stand for long periods of time.
• Ability to lift up to 25 pounds
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components
• Required long periods of sitting, using a computer to input, extract and interpret data
• Lifting and transporting of heavy to moderately heavy objects, such as computers, computer carts and peripherals
• Must be willing and able to take frequent long walks between campus buildings on a regular basis
APPLICATION / HIRING PROCESS
• Please fill out an application athttps://www.grcc.edu/jobs. Submit a cover letter, resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.
• Only applicants living in the state of Michigan can apply for GRCC careers.
NONDISCRIMINATION STATEMENT
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.
To apply, visit https://apptrkr.com/6656266
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