Reporting to the Professional Services Manager, yourprime responsibility will be to architect, design and build solutionson the HighQ platform based ona clear understanding of a Tax & Accounting client's use case and goals, a thorough analysis of the project requirements, and an appreciationof how our software can best servethe client's longer-term objectives. You will also be required to onboard and train clients. This is a client facing role where you will be expected to work with a range of client stakeholders,communicate solutions in a clear and concise manner, and project manage solutions delivered to clients. You'll be able to effectively manage multiple client accounts.
As an ImplementationConsultant, you'll have a proven track record in consulting and project delivery, of SaaS and Enterprise Solutions. You'll have a keen interest and understanding of technology and the latest web and app trends. You'll understand the importance ofconsulting and delivering a high level of customer service. You will be comfortable communicating technical aspects of a project and effectively working with clients to understand their requirements and articulatingyour proposedsolutions based on our software and methods.
About the Role
In this opportunity as Implementation Consultant, you will:
Project Requirements, SoWs and Documentation:
Gather architecture, functional and design requirements
Produce accurate project costing and Statements of Work
Provide clear documentation of each project phase andsolution implementation
On-boarding of new clients to the software:
Product training
Work with our Technical Consultants to set-up platform integrations (Single Sign On, API integrations etc)
Software Implementation and Solution Delivery:
Analyze, advise on and set-up solution architecture
Implement client branding and designs
Define user journeys based on wireframes or best practice
Hold regular progress meetings with client, either remotely or on-site
Manage client expectations
Advise on, and implement, third-party analytics tools, integrations and data migration options
Additional responsibilities
Provide technical support to HighQ clientsas assigned
Manage client expectations regarding support and enhancement requests
Contribute to the product knowledge base articles
Product demonstrations in person and via web conference to clients or prospects
Work with the other business teams (primarily support, customer success and sales) in communicating the products to customers
About You
You're a fit for the role of Implementation Consultant if your background includes:
3 to 5 years of enterprise software implementation experience, preferably with Tax & Accounting firms
Excellent written, presentation and verbal communication skills
Ability to interact and develop relationships at multi levels both internally and externally
Extensive customer facing experience
Experience in preparing formal customer proposals
Ability to write clearly to communicate software features to a non-technical audience
Familiarity with the Tax & Accounting Industry and the technology trends within it is a strong plus
HTML and CSS experience
Someunderstanding of Javascript and jQuery
Strong SaaS software trouble shooting/analytic skills
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What's in it For You?
Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals... For full info follow application link.
As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
