| Position Title: | Facilities Operations Assistant | |
| Location: | Big Rapids (Main Campus) | |
| Department: | 55000 - Physical Plant Admin | |
| Advertised Salary: | $20.45 hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement. | |
Benefits:
| Comprehensive benefit package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position. Clerical Tech Association (CTA) | |
| FLSA: | Non-Exempt | |
| Temporary/Continuing: | Continuing | |
| Part-Time/Full-Time: | Full-Time | |
| Union Group: | Clerical-Technical Association (MEA-NEA) | |
| Term of Position: | 12 Month | |
| At Will/Just Cause: | Just Cause | |
| Summary of Position: | Work with Facilities Management personnel on the daily operational duties of the Work Control Center (WCC) for the Big Rapids Campus and KCAD Campus. Work independently to supervise the student employees in the work control center area. Assist patrons to utilize the computerized maintenance management software (CMMS) system and equipment. Provide clerical assistance to Facilities Management departments including processing payroll, data entry, and credit card reconciliations. This position is anticipated to be M-F 8:00 am - 5:00 pm. | |
| Position Type: | Staff | |
| Required Education: | High School diploma or GED equivalent.
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| Required Work Experience: | Three years of successful demonstrated hands-on experience responding to customer requests and issues in a call center/work distribution center/dispatcher/work control center or customer service environment. Experience working with computerized management software and Microsoft Office Suite. One year in a general office setting, preferably involving multi-line telephones and customer service. | |
| Required Licenses and Certifications: | | |
| Physical Demands: | - Office Environment
- Bending
- Moving
- Reaching
- Sitting
- Repetitive movement
- Standing
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| Additional Education/Experiences to be Considered: | Satisfactory completion of two years of college. Experience working in a university/college or in a facilities management (Physical Plant) environment. Experience working with a maintenance management software. Experience in accounting/bookkeeping and office administration.
The requirements listed are representative of the knowledge, skill, and/or ability required. Any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities may be considered. Equivalency for education is two years of full-time related work experience equals one year of education. | |
| Essential Duties/Responsibilities: | Answer inquiries from a variety of internal and external customers, provide explanation and interpretation of departmental policies and procedures, and assist in answering questions.
Assist in the development of training, educational, and informational materials for University staff and customers associated with the computerized maintenance management system software.
Assist students in obtaining plans, drawings, etc. for classroom usage.
Interview, recommend for hire, train, and guide non-bargaining unit clerical and student employees.
Instruct students and patrons on the proper use of submitting requests for service and utilizing the CMMS system.
Inventory and order supplies utilizing p-card for transactions and processing required paperwork.
Must be able to multi-task and perform duties simultaneously during stressful situations and be able to efficiently deploy resources in routine and emergency level instances.
Perform a variety of office support duties such as development of forms, letters, answering phones, recordkeeping, etc.
Monitor and process expenses and travel in Concur and AiM.
Establish and maintain filing and record keeping systems both physically and electronically.
Perform independent receptionist duties including greeting students, faculty, visitors, vendors, contractors, and staff by providing required assistance, answering routine inquiries, and scheduling appointments, meetings, and verifying classroom availability for scheduling work order requests and non-routine correspondence for review and approval of supervisory staff.
Prepare reports on various issues, such as work orders, workload, etc. for assigned areas utilizing computer softwa
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