Position Summary: The Case Worker provides emergency transactional services to low-income applicants, assisting them in meeting their basic needs during a crisis.
Essential Responsibilities:
Meets with applicants; assists with application processes; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care, or other needs.; determines eligibility for resources; develops plans to address the presenting problem and provide support for peripheral issues
Provides information on resources; utilizes a person-centered approach to educate applicants utilizing a financial toolkit; coaches applicants on ways to reduce energy consumption as applicable
Maintains working relationships with community agencies for awareness of available services, coordinates services and communicates about cases, assures that valid releases of information are on file
Enhances personal knowledge and skill through regional and divisional educational forums
Uses electronic database to enter, retrieve, and maintain accurate case records per protocols
Manages client service transactions, monitors fund balances, and requests funding as appropriate
Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
Perform other duties as assigned
Qualifications:
Education/Experience:
Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
1 or more years of applicant interview experience (desired)
Experience working with low-income populations (preferred)
Skills, Knowledge & Abilities:
Learn and adhere to The Salvation Army Social Services Code of Ethics
Adhere to professional codes of ethics as they apply to professional licensing
Understand and adhere to professional boundaries within and outside of the organization
Maintain client confidentiality and obtain appropriate releases of information
Complete Safe From Harm training, and keep current as needed
Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
Computer Skills:
Proficient in Microsoft Office 365
Working knowledge of TEAMS and SharePoint
Willingness to learn new software as needed
Certificates and Licenses:
Complete Safe From Harm training, and keep current as needed
Complete Caseworker Certification Program within 120 days of hire
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
