Job Details

General Purpose of Job:  

To provide a safe, secure and orderly environment so that quality, compassionate, accessible healthcare services can be provided without undue fear for personal safety and the safety of property.  Public Safety Operation Center Dispatcher receives request for Security, Police Authority, security entrance services, Parking, and other types of assistance from the hospital, public, and Sparrow affiliates.  The Dispatcher monitors cameras, alarm systems, calls for service and dispatches as appropriate.  Dispatchers are a vital link between the hospital and external first responders. 

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis.  Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Maintain a safe and secure environment for, and provide assistance to, Caregivers, Patients, physicians, volunteers and visitors of Sparrow Health System.
• Receiving and analyse all hospital emergency calls as well as non-emergent calls for sparrow hospital.
• Utilize and demonstrate competency in the use of various security technologies and software applications, CCTV, IP cameras, Alarm Systems, Access Control Systems, ID Badging, Intercom Systems, Radios, Paging Systems - overhead included, code pages and fire and medical gas monitoring.
• Maintain current knowledge of all Sparrow properties and related security technologies to ensure proper response to dispatch calls for service.
• Dispatch, coordinate, direct and ensure an efficient Caregiver response to fire alarms, code pinks, and chemical spills/leaks, etc.
• Dispatches Officers to disasters by directing officers to help set up Incident Command Center, implementing appropriate facility lockdown and access control and procedures, ensures officers are managing pedestrian and vehicular traffic and, as necessary, ensures decontamination procedures (staging and property collection) has been started by officers and the Emergency Response Team.
• Control/monitor access to Sparrow properties/units in accordance with current policies and procedures. Includes programming access to specific group(s), locking and unlocking buildings/offices remotely, screening of visitors after hours via intercom systems, and monitoring access and alarm systems of off-site properties.
• Document hospital activity and calls of service in the dispatch software.  Assign Reports of Investigation for Officers.  Track the use of patient restraint devices, forensic patients, etc.
• Provide Visitors with information and direct them appropriately to departments, rooms and functions within the Sparrow Health System. Initiate problem solving when information is lacking (i.e. no doctors name, no paperwork, wrong building, and wrong hospital.)
• Identify the need for and utilize resources skilfully that serve those with language, visual or hearing challenges.
• Use LEIN to run hot files on names, license plates, CPL’s, Officer Safety Caution, OMNI, SOS, PPO’s, and Firearms for Officer interactions and investigations. 
• Serves as a role model for consistent demonstration of Sparrow Health System's ICARE values, and respecting the Privacy and Confidentiality of those we serve.
• Responsible for sending mass communication when needed to inform critical information to caregivers.

Required Responsibilities of the Caregiver:

• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
• Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
• Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
• Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
• Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.