Data Reporting Specialist
Data Reporting Specialist
STATUS: Part-time
DEPARTMENT: Admissions - Call Center
LOCATION: Grand Rapids, W.A Lettinga Campus
REPORTS TO: Data Management Administrator
PAY: $16.00/hr
SUMMARY:
This position coordinates, enters, and maintains critical data regarding prospective and current students of the University. Duties include collecting and entering data into various databases, tracking and reporting data entry metrics, and using this information for the improvement of processes in the Enrollment Operations Center and Davenport University. Additional responsibilities include significant support to the EOC department. These responsibilities are performed in an ethical manner consistent with the University's mission, vision, and values, which include diversity, equity, and inclusion.
RESPONSIBILITIES:
• Follow the department's Standard Operating Procedures.
• Carries out data processing (managing applications, generating acceptance/denial letters/packets, entry of Lead Cards, and Test Scores).
• Identify and resolve duplicate Leads and Applications within Salesforce/Banner.
• Create and run Reports within Salesforce.
• Maintains data integrity and process optimization/automation within Salesforce.
• Participate actively in the continuous improvement efforts of the Enrollment Operations Center, provide suggestions for improvement, and participate in the implementation of the new solutions.
• Collaborate with other Departments to improve the Lead and Application experience.
• Provide administrative support to the Enrollment Management Team.
• Collaborate with our vendors and Marketing to ensure optimal Lead quality.
• Monitor the performance of our Online Forms to ensure minimization of errors.
• Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC, and national affiliations associated with athletics or other role-specific regulations.
• Provides GREAT customer service, anticipating and exceeding the needs of our customers.
• Demonstrate and promote the University Cultural Values.
• Perform other duties as assigned.
QUALIFICATIONS:
• Associate degree required, bachelor's degree preferred, or equivalent combination of experience and/or courses towards a job-related degree.
• Demonstrated accurate and effective computerized data system skills including database experience, Microsoft Word, and Excel.
• Basic coding experience is preferred.
• Demonstrated strong attention to detail and decision-making skills.
• Experience with CRM software applications preferred.
• A minimum of 2 years of data entry experience is preferred.
• Positive organizational and technical skills.
• Demonstrated telephone and e-mail communication skills.
• Ability to work independently and manage time effectively and efficiently.
• Demonstrated ability to effectively plan, meet deadlines, and accomplish goals.
• Ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation, and positive reactions to change and conflict resolution.
• Demonstrated motivational and problem-solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the university.
• Excellent interpersonal, communication, and presentation skills, both written and oral, which transcend diverse audiences.
• Demonstrated ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining appropriate confidentiality.
• Office environment requiring prolonged sitting and standing, and use of personal computer and telephone (eye strain and repetitive hand motion). Moderate travel, including overnight stays (own transportation).
• No regular lifting requirements, occasional lifting up to 20 pounds.
• Must be able to work an irregular schedule, evenings or Saturdays as needed, additional hours during peak times, or as required.
DAVENPORT UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER
Revised: 11/9/2018
To apply, visit https://apptrkr.com/6636880
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