PCSI is looking for a Work Administration Supervisor for our facility maintenance contract with Detroit Tank Arsenal. The Work Administration Supervisor supports a project team by overseeing service order processing and ensuring that tasks outlined in the contract are completed promptly. This role acts as the Lead Coordinator for GFEBS data entry and reporting and manages customer service for work orders. The Work Administration Supervisor also provides a wide range of administrative support for this contract site, including some HR functions, payroll data oversight, security clearance tracking, and accounting data integrity.
This position is on-base in Warren, MI. Typical hours are Monday through Friday, 7:30 am-4:00 pm.
Benefits Include:
- Annual bonus of up to 6%.
- 21 days of PTO per year, in addition to all federal holidays.
- Medical, dental, vision, and other coverage: employer contribution offered to cover employee-only tier.
- 401 (k) plan with matching on contributions up to 6%.
Who We Are:
PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, and partnerships. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; they include total facilities maintenance, hospital environmental services, custodial and grounds services, disability awareness training, job coaching, and job placement, among others. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life’s journey is at the heart of what we do.
What You'll Do as Work Administration Supervisor:
Participation in the Performance Evaluation program is required.
- Leads Work Control operations supporting a 60+ person project team executing a government facility O&M and repair contract. Oversees service order lifecycle from intake to close-out, ensuring timely and accurate processing.
- Manages front-line customer service across multiple communication channels, ensuring responsive and professional support.
- Supervises payroll functions, administrative workflows, and GFEBS data entry/reporting to maintain compliance and accuracy.
- Serves as Lead Coordinator for GFEBS PM roles, demonstrating proficiency and ability to fulfill A76 Contractor PM responsibilities.
- Oversees the DTA Task System to ensure timely execution of recurring contract tasks and adherence to PCSI policies.
- Acts as backup Field Security Officer, requiring eligibility for Secret clearance. Manages CAC issuance, training compliance, clearance tracking, and coordination with Army security personnel.
- Supports financial operations, accounting data integrity, and payroll oversight, while supervising general site administration and Work Control staff.
- Facilitates internal communication, task management, and training for the site Leadership Team.
- Trains staff on contract requirements and leads HR functions, including job descriptions, recruitment materials, interviews, recognition programs, and disciplinary actions.
- Enforces compliance with the Collective Bargaining Agreement, Employee Handbook, and site-specific policies.
- Ensures departmental performance meets or exceeds contract, industry, and company standards. Oversees timely and accurate submission of Contract Data Requirements List (CDRLs) and reports.
- Collaborates with the Training Manager to develop task qualification lists and manage departmental training programs.
- Develops and implements policies, procedures, and performance metrics to drive quality, productivity, and efficiency.
- Ensures proper care and accountability of government and company property.
Qualifications:
- Higher diploma or GED required, minimum of an associate’s degree preferred.
- Must have a mastery of the English language, including the ability to read, write, and speak English.
- Minimum 3 years related experience in GFEBS required.
Knowledge, Skills, and Abilities:
- Intermediate competency with w/Outlook email, SharePoint, and Microsoft Word, PowerPoint, and Excel is required.
- Ability to effectively listen and clearly communicate in person, in writing, and on the telephone.
- Ability to be a self-starter and have strong time management skills.
- Ability to work as a team member and develop effective working relationships with other staff and clients.
- Ability to interpret policies, procedures, and regulations.
- Must be able to sit for prolonged periods of time.
- Must be able to work any time of the day and any day of the week, including weekends and holidays.
Other Requirements:
- Successfully pass pre-employment drug/alcohol screen, criminal background check, & motor vehicle report.
- Maintain security clearance, including a National Agency Check with Inquiries (NACI) investigation.
- Maintain a valid State of Michigan driver’s license and remain insurable to operate Company vehicles.
Other Duties:
Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this role. Duties, responsibilities, and activities are subject to change at any time, with or without notice.
All veterans and individuals with all types of disabilities are strongly encouraged to apply.
