Job Details

• The Manager, Donor Recruitment takes personal responsibility for modeling the Donor Experience philosophy & demonstrate competency in Versiti Way of Leading, while performing the following job responsibilities:
• Planning * Provides input into the development of annual plans, goals and objectives for Donor Recruitment; communicates goals and policy changes to staff. * Working with Director, develops and implements blood donor group retention and growth plans, including developing strategies to increase sponsor penetration and loyalty.
• Managing an Exceptional Experience * Promotes donor and coordinator relations by managing donor/coordinator complaints/feedback through cooperative work with Donor Services staff and Recruitment staff. * Prioritizes sponsor and corporate needs and offers creative solutions necessary to resolve them. * Maintains a high level of exceptional experience and interdepartmental cooperation and respect through effective communication and problem solving.
• Mobile Goal Attainment * Meets operational recruitment and collection goals for mobile donor groups. * Supervises Donor Recruitment daily sales activity to ensure processes are effective, efficient and maximize productivity of sales staff. * Monitors daily and weekly Account Representative activity to ensure departmental quality and quantity standards are being met and superior customer service is being given to donors and staff. * Audits CRM system to assure Account Representative commitment to excelling in customer relationships and operational data integrity.
• People Leadership * Accountable for human resource leadership of direct reports to include coaching/feedback, performance evaluation, hiring, discipline, and termination in collaboration with Human Resources and in compliance with administrative policy. * Assists Director in the provision of effective sales training programs (internal or external) to ensure staff competence; coordinates staff orientation, training and ongoing development to include service excellence/Donor Experience tools. * Provides staff with market/account intelligence to assist with effective strategy and planning actions. * Motivates and encourages staff through frequent contact and communication of patient product needs. * Conducts regularly scheduled meetings to discuss performance and changes, and provide direction to staff. * Develops an effective work team. * In collaboration with the Director, develops and maintains job descriptions, performance standards and tools for monitoring staff performance, territory management, and coordinator engagement
• Performs other duties as assigned
• Complies with all policies and standards

Education

• Bachelor's Degree in business administration, communications, marketing, or related subject required

Experience

• 1-3 years direct business to business sales experience preferred
• Prior people leadership experience preferred

Knowledge, Skills and Abilities

• Proven track record of sales success.
• Thrives in a self-motivated and self-directed work environment.
• Must have excellent analytical, planning, strategic and decision-making skills.
• Ability to be resourceful, flexible, adaptable; possess excellent problem-solving skills.
• Demonstrates poise and willingness to confidently engage and interact with a wide variety of audiences.
• Must possess excellent time management and organization skills, and able to manage detailed information.
• Skilled in persuasive communication, being able to be direct in a respectful manner.
• Excellent ability to communicate, encompassing written, verbal, and presentation skills.
• Ability to prepare information needed for meeting agendas, educational and motivational presentations, blood drive promotion, trainings, and analytical reports; and the ability to communicate and deliver that information effectively.

Licenses and Certifications

• A current valid driver's license and good driving record required