Job Details

GENERAL SUMMARY

Performs business and some clerical tasks to support assigned area. Such duties include general office support, project support, computer work, use of other office equipment and research assistance. Core duties will include a broad variety of responsible tasks.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Provides general clerical support, including utilizing word processing to prepare monthly reports, statistical data, informational materials and other documents, typing a variety of materials and maintaining related records on programs and services.
• Performs various data entry functions and organizes filing systems.
• Answers the telephone and provides information as requested. Routing telephone calls, assisting walk in visitors, and providing information to the public. 
• Provides information pertaining to park use, reservation procedures, and area points of interest.
• Operates campground online reservation system. Assigns sites, collects and accounts for camping fees, and processes refunds according to park policies.
• Receives customer complaints and concerns. Resolves complaints or refers situation to appropriate staff.
• Assists Administrative Coordinator with verifying financial summaries prepared by park staff against deposit slips and prepares financial spreadsheets through the online reservation system.
• Performs general administrative duties, including typing reports, entering and retrieving computer data, copying, scanning, and filing documents, sending and receiving emails, answering the telephone/voicemail and establishing and maintaining filing systems.
• Requisitions purchase orders, requests pricing, orders materials.
• Operates campground site reservation system. Assigns sites, campground registers and other records, and collects and accounts for camping fees.
• Maintains office supplies, which includes determining inventory levels, evaluating new office products, placing orders for supplies, verifying receipt of supplies and troubleshooting equipment malfunctions.
• Reconciles campground fees & collections, then compiles and provides reconciliation reports.
• Performs other duties as assigned.