The Accounts Receivable Specialist position provides exceptional service to internal and external customers through the timely resolution of deductions, collection management, approval of orders and minimizing write offs.
Specific Duties:
Review daily deduction report and take appropriate action(s)
Contact customers regarding deductions submitted with inadequate supporting documentation
Add reason codes to all new deductions
Route deductions to the appropriate department/personnel for research and resolution
Update and maintain deduction tracking system for assigned customers
Maintain customer contact notes for assigned customers
Create/distribute remittance memos for un-allowed deductions
Send past due notices to customers
Follow up on unresolved deductions
Contact customers as needed on past due balance
Answer account questions relating to past due balances, order status, payment application, deductions, etc
Answer inbound calls from customers, as well as those received when providing Credit Department coverage
Ensure timely processing of orders
Monitor order queue at assigned times
Release orders to other departments per Dart Credit Policy
Notify internal and external customers on order status
Interface with Sales, Customer Service, Pricing, Order Entry, Traffic, Production and other departments
Periodically review pending orders for recent cash receipts or past due balances that have been resolved
Account reconciliation
Requirements and Qualifications:
High School Diploma/equivalent required, coursework towards an Associate Degree preferred
Six (6) months experience in the customer service field
Excellent written and verbal communication skills
Strong attention to detail
Proven ability to enter data accurately
The ability to work independently, multi-task, and make sound decisions without immediate supervision
Strong problem solving skills
Six (6) months experience with e-mail preferred
One (1) year of clerical experience in an office environment preferred
Six (6) months or more of deduction experience preferred
iSeries and/or SAP experience preferred
Bilingual in Spanish is a plus
Additional Information:
To expedite consideration, we highly recommend that you BOTH upload your resume AND copy and paste the text when creating your candidate profile.
Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
