Job Details

We have the ability to hire either an Associate Business Relationship Manager or Business Relationship Manager

Business Relationship Managers build and maintain positive relationships with our business stakeholders – both leadership and subject matter experts. They are the primary liaison between IT and the Business. Working alongside their Business Peers, the Business Relationship Manager participates in the identification of the needs of Dart and ensures that appropriate technology or services are developed to meet those needs. He or she will have the ability to elicit, analyze, specify, and validate the needs of business stakeholders. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments. This individual will develop a good understanding of Dart’s business and production practices and evaluate projects to determine the return on investment and make recommendations based on his or her evaluation. 

Specific Duties 

• Meet with decision-makers, system/infrastructure owners and end users to define business, financial, and operation requirements and systems goals 

• Perform analysis of business or technology requirements and processes

• Identify and resolve systems solutions  

• Translate conceptual requirements into functional requirements in a clear manner that is comprehensible to the development team, the project team and executive management

• Translate business and technology requirements into systems qualities and subsequently into repeatable design strategies and patterns that enable those qualities (e.g. adaptability, scalability, availability, non-repudiation, re-usability)

• Review and analyze the effectiveness and efficiency of existing processes and systems and develop strategies for improving or further leveraging technology solutions to meet business goals

• As an advocate, the Business Relationship Manager supports or promotes their business peers' interests 

• Liaise with business peers and IT staff (analysts, technicians, software developers) to assist in resolving problems with processes and the associated solutions and software systems

• Accountable for the management of requests from business peers for enhancements and demand for system changes requested while ensuring IT is providing consult to their requirements and aligning priorities to achieve

• Participate in the evaluation of vendor software targeted for possible integration into the systems or environment, including strategic applications, tools, and utilities 

• Participate in cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions

• Compile or design architectural models of current and proposed systems across the enterprise 

• Build employee knowledge and skills in specific areas of expertise by providing instruction/training to users on processes and system tools to perform their jobs

• Ensure confidentiality of sensitive and proprietary information; adhere to company security policies

• Maintain technical expertise, keeping current with evolving processes, systems, and technologies. Share that knowledge with colleagues and IT management   

Requirements and Qualifications:

• Non-degreed Candidates:

• A High School Diploma or equivalent

• Two (2) years of related experience in business administration/management or information technology

• Two (2) years of experience working in a manufacturing company

• Two (2) years of experience working as a Business Relationship Manager or performing similar job responsibilities

• Degreed Candidates:

• Associate's Degree in Business Management, Computer Science or related field

• Two (2) years of related experience in business administration/management or information technology

• Two (2) years of experience working in a manufacturing company

• One (1) year of experience working as a Business Relationship Manager or performing similar job responsibilities

• Two (2) years of experience working in the order to cash business fields of customer service, credit and collections or pricing and trade management

• Solid understanding of the Order to Cash (OTC) processes, including familiarity with order processing, credit and collections, accounts receivable, pricing and trade management

• Demonstrated competency in strategic thinking and leadership with strong abilities in relationship management.

• Excellent verbal and written communication skills with a focus on listening and questioning skills, the ability to communicate technical subjects to non-technical audiences, the ability to present comfortably and efficiently to audiences of all levels is critical

• Worked successfully in Customer and Business facing roles

• Demonstrated ability to pull together the people, process and technologies to deliver business solutions

• Excellent interpersonal and leadership skills including collaboration, facilitation, and negotiation skills

• Ability to collaborate with IT and business teams working at remote locations

• Familiarity with project and program management planning, strong organizational and follow up skills

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Knowledge of financial modeling as it pertains to IT investment through the use of ROI and NPV analysis

• “Big Picture” thinking - the ability to see how parts interact with the whole

• Ability to travel up to 15% of the time domestically and internationally            

• On call availability 24/7, 12 months a year

• Additional work hours as required, including weekends

• Requires a valid driver’s license and favorable motor vehicle report

• Requires the ability to obtain and maintain a passport

  Preferred Experience:

• SAP experience in Sales and Distribution (SD), including Vistex and Financial Supply Chain Management (FSCM) preferred

• Prefer experience with SharePoint 

• Prefer experience with PowerPoint

• Prefer experience with Excel

• Additional Information

  Dart Container is an equal opportunity employer.

  To expedite consideration, we highly recommend that you BOTH upload your resume AND copy and paste the text when creating your candidate profile.