Senior Customer Service Representative
Located in Grand Rapids ,MI
Job Summary:
A Grand Rapids Manufacturer is seeking a Senior Customer Service Representative to join their company. The Senior Customer Service Representative’s essential responsibilities will include answering questions and resolving problems regarding company products by responding to correspondence regarding product use or application, and resolving problems regarding damaged, late or incorrect shipments of company products. The Senior Customer Service representative will assist other customer service representative in their department with unusual or complex customer orders.
Location: Grand Rapids, SE
Position Type: Evaluation Hire or Direct Hire, Full-time
Pay: $ 34K-43K
Schedule: Monday through Friday 8:00am-5:00pm
Qualifications:
- High proficiency with EDI is required
- Minimum of 3 to 5 years of related experience in the Furniture industry.
- Strong communication skills, including writing and verbal communication.
- Highly proficient computer skills, including expertise in MS Excel and Word.
- Demonstrable ability to multitask effectively in an environment requiring patience and
- High School Diploma or GED required.
- National Career Readiness Certificate (NCRC) preferred, but not required.
About Express Employment Professionals:
Express can help you find the type of job that is a perfect fit for your needs and abilities, and you'll never pay a fee for our services and support. Whether you're looking for a full-time position, part-time work, or a more flexible schedule, Express can place you in a wide range of jobs that meet your employment goals, including Administrative, Commercial, and Professional positions. In 2014 we put over 2500 people to work in the West Michigan area. Let us help you today!
Benefits Available to Eligible Express Associates:
- Medical Plan
- Dental Plan
- Holiday Pay (6 Days Observed)
- 401(k) Retirement Savings Plan
- Vision/Eyewear Plan
- Vacation Pay
- Life Insurance
- Prescription Drug Reimbursement
- Scholarship Program
- Short-Term Disability
- Referral Bonuses
For a complete listing of all open positions, visit www.expresspros.com/GrandRapidsMI/Job-Openings.aspx.