Job Description As part of the Commercial Contracting organization, the Manager, Membership is responsible for the management of the GPO/IDN Membership Team. The Manager supervises a team of Membership Specialists and oversees the day to day operations of membership maintenance activities, including monitoring compliance with all policies, procedures, and good financial practices, including SOX. Essential Duties & Responsibilities * Responsible for the proactive and ongoing accurate administration and maintenance of GPO or IDN memberships and LOC/Rebate eligibility memberships. Conduct audits and spot checks on membership and eligibility groups to ensure accurate pricing, commitment tracking and admin fee or rebate payments. * Provide training and coaching to aid in the development of the Membership Specialists. Conduct individual 1:1's, group training and performance evaluations for all direct reports. * Develop and maintain clear Membership processes and procedures. * Ongoing audit of Membership and customer ship-to contract eligibility. * Collaborate with the Sales Contracting Analyst Teams to ensure the effective implementation and launch of new agreements and the assignment of customers to the appropriate pricing and rebate tier levels. * Audit Monthly and Quarterly rebate membership validation files processed by team. * Publish weekly trackers for activations (Pending, completed and declined) * Manage and monitor team mailbox to ensure timely response to eligibility inquires and requests so that customer orders are not delayed. * Work effectively with internal customers (Field Sales, Sales Contract Analysts, Sales Processing, Customer Care, Finance, and Data Governance) and external customers (GPOs, IDNs, Trading Partners) to resolve pricing/membership disputes. * Subject Matter Expert (SME) for Membership. Test new systems and enhancements prior to implementation and provide project support to management. * Manage the GPO Cross Reference Tool (cross references ICU Medical UID number to GPO Member ID #). * Support contract renewal and analysis process by analyzing sales and membership lists as requested. * Manage contract expirations and extensions in conjunction with the Sales Contracting team. * Identify and document any gaps in contract membership process and work with peers/management to resolve. * Review Ship-To / Sold-To Change Reports from Data Governance to determine if contract or membership maintenance is needed. * Maintain Operating Procedure, training material and job aids for the Membership Team. * Special projects assigned by management. * Work on special assignments as assigned. Knowledge & Skills * Demonstrated ability and methods to manage a team in a remote work environment. * Demonstrated ability to establish key metrics for measuring individual performance and overall team deliverables. * Understanding of end-to-end commercial contracting operations and how accurate customer pricing is maintained with this ecosystem. * Individual should possess good problem solving skills, the ability to plan, organize and manage a variable workload and meet deadlines with accurate results. * Must possess good oral and written communication skills. * Skill and ability to accomplish goals with little or no supervision and determine when escalation of issues is necessary * Interact with external customers and internally with cross-functional teams to resolve contract pricing or membership issues. * Experience in Model N or similar gross to net revenue management software system. * Intermediate-Advanced level knowledge of Microsoft Office (Word, Excel) is required. Minimum Qualifications, Education & Experience * Must be at least 18 years of age * Bachelor's degree from an accredited college or university is required. Master's degree preferred. * Minimum 5 years of experience required Work Environment * This is largely a sedentary role. * This job operates in a remote/home office or a professional office environment and routinely uses standard office equipment. * Typically requires travel less than 5% of the time About Us ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges. With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings. We're ready to bring you consistent quality, innovation, and value in more areas than ever. Our focus allows us to bring you: * Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization. * The industry's broadest IV smart pump offering covering large volume, pain management, and ambulatory needs. * IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company. * Significant US IV solutions manufacturing and supply capabilities. This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York. ICU Medical EEO Statement: ICU Medical is committed to being an Equal Opportunity Employer. We ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status. If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at [email protected]. We are committed to providing equal access and opportunities for all candidates. ICU Medical EEO Policy Statement Know Your Rights: Workplace Discrimination is Illegal Poster ICU Medical CCPA Notice to Job Applicants
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