Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team!
We provide our employees with the following tools and resources to be successful:
Training
Tuition assistance
Employee stock purchase plan
Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
401(k) with match
Competitive wages
Paid time off
10 paid holidays
Work schedule: M-F, day shift
Our Construction Equipment group is seeking a full-time Field Service Manager for our Byron Center, MI location.
Responsibilities for this role include but are not limited to:
Organize and present at weekly tech meetings and safety training
Maintain high quality service delivery in an efficient, productive, and profitable manner
Maintain ongoing maintenance schedules for service accounts
Organize, coordinate, and schedule all scheduled maintenance, replacement, and Customer service work orders
Assist or assign assistance for technician on accounts to ensure work quality
Maintain open and positive communication (both in verbal and written form) with employees, departments, customers, and vendors
Maintain appropriate staffing level and workload distribution to meet customer and business needs
Dispatch according to priority
Meet or exceed monthly budgeted revenue with a 65% or higher GP
Work with PSSR to quote repairs timely and accurately
Open and close work orders with accuracy and clarity for customer billing
Monitor employee training progress
Discipline according to the Alta Handbook / Local 324 union - working closely with HR
Oversee payroll entry and audit for accuracy
Purchase order acquisition and coordination
Monitor work in progress daily
Responsible for condition of service vehicles and facility
Required to be in the on the weekend on call rotation for your segment
Recruit / interview / hire technicians
Perform yearly technician reviews
Promote a positive customer experience
Incorporates Alta's Guiding Principles into daily activities
Performs other duties as needed
Physical Demands/Work Environment:
Physical/Sensory Functions: Regularly will sit, use hands, talk/hear; Occasionally will stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
Vision Requirements: Close vision (clear vision at 20 inches or less)
Lift and/or Move Functions: Occasionally up to 25 pounds
Work Environment: Occasionally will work near moving mechanical parts, exposed to fumes or airborne particles, outdoor weather conditions
About Alta:
Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.
If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.
At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.
So, let's start the conversation. Click the link to apply and begin the journey of a lifetime.
What We Look For:
At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.
Other Opportunities at Alta:
Please visit our careers page at altg.jobsto view other openings that may be of interest to you!
Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact
[email protected] immediately!
We are an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.
