Job Description Summary Provides comprehensive professional services delivery as related to infrastructure consulting, design, installation, configuration, and knowledge transfer to Logicalis clients. Acts as technical lead and provides subject matter expertise and implementation guidance to clients. Essential Duties and Responsibilities * Performs implementations of overall solutions for clients, including development of solution designs, implementation plans and documentation. * Develops Logicalis standards for scoping, documentation, and implementations. * Provides, as subject matter expert, guidance, assistance, and recommendations to determine new technical services and solutions for client's business. * Leads project teams to deliver successful implementations. * Performs expert integration and customized consulting services. * Satisfies client technology services and solution requirements using best practices to: * Design * Plan * Implement * Validate and Test * Document * Provide Knowledge Transfer * Troubleshoot * Support * Works directly with client to gather requirements, design solutions, build proof of concepts and implementations solutions. * Delivers consultative-based knowledge transfer and documentation to Logicalis' clients. * Works with RMO and PMO in scheduling and managing engagements. * Works with Logicalis' clients to perform assessments, health checks, performance tests, and capacity planning. * Responsible for product evaluation, process improvement, and practice refinement activities. * Establishes relationships with clients by demonstrating strong listening skills. * Builds credibility and trust by delivering what has been promised within established timeframes. * Maintains focus on client satisfaction and expectation management. * Mentors and trains team members on working in collaborative environment. * Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. * Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. * Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education * Bachelor's Degree in a related field. Experience / Technical Requirements * 8 years of Cisco technical experience, including design, implementation, and support of Cisco Unified Communications solutions, in the following: * Cisco Core Networking * Cisco Unified Communications Manager * Instant messaging and presence * Enablement of mobile and remote workers (Collaboration Edge) * Unified voice messaging * Legacy PBX Integration * Unified Contact Center - UCCX and UCCE * Cisco WebEx Control Hub * Cisco WebEx Calling * Cisco Webex Contact Center * Cisco WebEx Teams * Microsoft Teams * Microsoft Teams Voice * AudioCodes * Consulting background focused on Cisco solutions and Microsoft Teams * Proficient use of all Microsoft Office applications. Certifications One or more of the following; * Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration) * Cisco Certified Internetwork Expert Enterprise Infrastructure (CCIE Enterprise) * Cisco Certified Network Professional Enterprise Infrastructure (CCNP Enterprise) * Cisco Certified Network Professional Collaboration (CCNP Collaboration) Other Skills and Abilities * Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams. * Ability to consult with client in-depth to ascertain and define need or requirements for the scope of work required to obtain solution. * Self-starter with excellent organizational, administrative, and interpersonal skills. * Outstanding time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests. * Excellent problem solving, decision making, and analytical skills. * Outstanding problem solving, decision making, and analytical skills. Ability to manage very complex projects. * Maintains excellent client relationships and high client satisfaction ratings. * Ability to travel nationally to meet with clients. * Participates proactively in own career development. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. NOTE: It is Logicalis' practice that when a client requires medical testing, the employee must accept that requirement as a condition of their assignment and either submit to the tests or show proof they've completed the test satisfactorily (i.e., TB Test negative). Salary Compensation Range: $99,400 to $140,000 plus bonus
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