Description
Position Summary:
The Fraud Prevention Department supports the Credit Union through fraud monitoring and risk mitigation. Card Fraud Investigators will review accounts and transactions to identify, process and resolve card fraud activity and mitigate exposure to the Credit Union and our members. Card transactional activity is monitored and actioned to ensure members' cards and funds are secure and that there is minimal risk of loss.
Work Arrangement: This position is able to work onsite, or hybrid (1-2 days/week) at our East Lansing Headquarters.
Schedule:
This position requires working a standard 40 hour week during hours of operations
Monday - Thursday 8:30am - 6:30pm
Friday 8:30am - 7:00pm
Rotating Saturdays 8:00am-3:00pm
Employees working a Saturday receive a consistent day off during the week to offset their hours
Scheduled hours could change based on business need and future department growth.
An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.
Compensation & Benefits:
This position starts at $19.50+/hour dependent on experience
100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
401(k) with a company match
Tuition Reimbursement
Up to 12 Weeks of Paid Parental Leave
Essential Duties and Responsibilities:
Level I
Review accounts and transactions for fraudulent activity and take appropriate action, such as restricting account activity, to prevent losses and recover funds.
Investigate and process card fraud and dispute claims accurately and timely by moving the charge off members' account, processing through the Visa Resolve Online (VROL) system, applying Visa dispute rules and chargeback regulations, while managing representment and pre-arbitration queues in compliance with laws, regulations, and internal policies.
Interview members promptly and professionally over the phone, or through the Credit Union's messaging systems when working on fraudulent or potentially fraudulent activity.
Provide card fraud and dispute expertise to service area employees in reviewing and taking action on potentially fraudulent activity.
Monitor card fraud alerts and notices, taking appropriate action based on findings.
Proactively solve member and employee complaints and issues using good judgement.
Educate and advise members on safe card usage and fraud prevention practices.
Handle escalated members' situations and take appropriate action to resolve them.
Complete projects assigned by management that produce quality and action driven results within deadlines provided.
Apply regulatory requirements under Regulations E and Z and perform due diligence in accordance with KYC/CIP guidelines when investigating fraud cases.
Understand the Credit Union's policies and procedures to ensure compliance and accountability for managing operational risks. Adhere to established internal controls and procedures to safeguard assets, prevent fraud, and maintain the integrity of credit union operations.
Perform other duties as assigned
Level II
Make recommendations to update or implement fraud mitigation strategies to prevent further loss based on internal and industry fraud data and trends.
Identify training opportunities and work with management to implement them.
Analyze card fraud trends; develop, test, and implement fraud rules and controls.
Evaluate the effectiveness of loss mitigation strategies and recommend or execute updates as approved by management.
Handle complex card fraud and dispute investigations independently, with accurate and detailed reporting and within a proper response time.
Execute Account Fraud responsibilities including incoming back-up calls for the pilot, investigations, and other support requests applying the Credit Union's fraud practices and strategies, and a baseline comprehensive understanding of fraud detection and investigation of account fraud situations.
Review and manage accounts for new fraud types, points of compromise, and higher-risk transactional activity.
Senior Level
Perform secondary reviews and approvals for all necessary Credit Union fraud investigations.
Assume leadership responsibilities by overseeing daily departmental operations, assigning workload, monitoring team production, and serving as the primary point of contact for escalations and decisions and supporting team members when management is unavailable.
Independently investigate and resolve any cases of fraud while compiling and presenting detailed findings, trends, and recommendations to support strategic decision making and fraud prevention initiatives.
Train and/or educate others on fraud and Fraud Prevention operations.
Update, create and present documents and processes for assigned duties and responsibilities.
Represent Fraud Prevention in Credit Union or vendor partner initiatives.
Job Requirements:
Level I
High school diploma or equivalent required.
Bachelor's degree (or in pursuit of) in business, finance, criminal justice, or related area of study is preferred.
Prior experience in the financial industry required.
Level II
Prior experience in financial crimes required.
One or more fraud or financial crimes certifications is preferred, such (i.e. Certified Fraud Examiner (CFE), Certified Financial Crimes Investigator (CFCI), etc.)
Senior Level
Prior experience in fraud or similar roles from work at a large credit union or financial institution is... For full info follow application link.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
