Job#: 2085130
Job Description:
Overview:
Our client is working to transform our processes and to improve citizen experience. As a research analyst, you will be working on enhancing how we do business across all of state government. You will collaborate closely with business stakeholders, technical staff, and LPI practitioners. You will be involved in conducting research, identifying best practices and determining how OCI can better support agencies.
Job Description:
As a Research Analyst, you will be responsible for researching best practices that help define and drive changes to improve current continuous improvement efforts. The position will serve as an expert on the development of ROI for continuous improvement efforts and for identifying or developing tools to help with improvement efforts. You will conduct research, work with cross-functional teams, and perform research studies independently. These responsibilities also include delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the OCI team better understand what would make our methods more intuitive and seamless.
Timeframe: 6 months with extension possible, 30-40 hours per week
Responsibilities:
- Conduct best practice research across private and public sector for OCI Leadership
- Organize and evaluate quantitative and qualitative research.
- Work with cross-functional teams to identify and evaluate research topics and approaches
- Craft reports, presentations and other communication materials on the research conducted.
- Generating insights from data and recommend follow up actions.
- Present and promote research findings to program owners and business stakeholders.
- Develop customized approaches, plans, and workshops to help address Business Area problems and issues.
- Lead initiatives, coordinate with senior leadership, and align improvements with broader business strategy and KPIs
- Lead user workshops and facilitating sessions, both in-person and virtual.
Skills/Requirements:
- Four more years of research experience.
- Deep understanding of guiding business to document ROI.
- Deep understanding of practical metrics and how to help business areas seamlessly integrate and monitor metrics
- Experience in crafting research plans, white papers and synthesizing research outcome reports.
- Skills in crafting digestible summaries for executives and developing accompanying info graphics for wider communication.
- Understanding of Lean tools and expertise in PDCA (Plan?Do?Check?Act), used for iterative problem-solving and process refinement.
- Experience in leading workshops to gather information, synthesize information and developing metrics.
- Generating insights from data and effectively sharing research results.
- Communication & Stakeholder Engagement - Conveying findings simply and persuasively in reports, dashboards, and presentations to diverse audiences—from frontline workers to senior executives
- Collaborating effectively with stakeholders and acting as a strategic partner in decisions.
Certifications – (Not required but good to have)
-Certified Analyst Professional
-Certified Financial Analyst
-Financial Risk Manager
Examples of Projects
-Explore and design SOP’s using AI for supporting continuous improvement activities
-Explore tools for process mining for better data gathering and decision making.
-ROI of OCI HCD projects
-ROI of OCI LPI program
-ROI of OCI Customer Experience Strategy implementation
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
